SOFIA DE LA CRUZ
Lynwood
Summary
Customer Returns Processor with experience working in warehouse distribution centers for retailers. Skilled in chrome inventory tracking systems. Prioritizes organization, detailed documentation, and process efficiency. Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines. Dependable Janitor with comprehensive background in cleaning services and grounds maintenance. Exceptional attendance record. Experienced janiror with over years of experience in mainance. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Warehouse Shipper
ENVISON LED LIGHTING
02.2022 - Current
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Conducted research to address shipping errors and packaging mistakes.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Processed required paperwork to expedite handling of shipped and received goods.
- Checked shipments against paperwork and signed documents.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Processed orders on-time and without error, completing 95% or better of daily quotas.
Customer Returns Processor
BergenLogistics - Returns
05.2018 - 03.2021
- Gathered, sorted and scanned documents to enter into computer system
- Collaborated with department and administrative leaders to understand file organization goals and meet records management requirements
- Gathered, reviewed and input order reports each day using a software
- Utilized wms to scan and clean up project documents
- Worked with internal team members to remedy issues with preemptive solutions.
Education
High School Diploma -
Firebaugh High School
Firebaugh, CA06.2015
Skills
- Basic math skills
- Facilities maintenance
- Responsible
- Organization and Time management
- Good listening skills
- Efficient multitasking
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Package labeling
- Materials Handling
- Order Checking
- Microsoft Office
- Invoice Preparation
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Shipper
ENVISON LED LIGHTING
02.2022 - Current
Customer Returns Processor
BergenLogistics - Returns
05.2018 - 03.2021
High School Diploma -
Firebaugh High School
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