Sofia Abarca
San Diego
Summary
Motivated and customer-focused professional with experience in customer service, food and beverage, and administrative operations. Known for providing friendly service, working efficiently in fast-paced environments, and maintaining a positive attitude under pressure. Experienced in multitasking, collaborating with team members, and delivering accurate, detail-oriented work. Seeking a part-time weekend position where I can contribute strong communication skills, reliability, and a commitment to creating a great customer experience.
Overview
8
8
years of professional experience
Work History
Program Assistant
SDG&E
San Diego
06.2026 - Current
- Assisted in preparing reports and presentations for internal meetings.
- Managed data entry and maintained accurate records in company databases.
- Process utility program applications and maintain accurate records using SAP.
- Review customer documentation for completeness, eligibility, and compliance with program requirements.
- Coordinate with customers, contractors, and internal teams to resolve application and account issues.
- Track case progress and update program data in SAP, Excel, and Outlook.
- Support Energy Savings Assistance Program operations while ensuring timely and accurate processing.
- Maintain organized digital records and assist with administrative and operational projects.
Accounts Receivable Coordinator
Cintas First Aid & Safety
San Diego
11.2024 - 06.2026
- Managed full-cycle accounts receivable operations, including invoicing, reconciliations, payment tracking, and discrepancy resolution for a high-volume portfolio.
- Supported accounts payable processes by coordinating vendor payments, maintaining financial documentation, and ensuring compliance with internal controls.
- Lead new customer account onboarding by entering and verifying contract data within SAP, ensuring accurate system configuration and billing setup.
- Maintained and updated customer accounts, including billing adjustments, asset updates, and documentation management to ensure data accuracy across systems.
- Generated and analyze financial reports using SAP to monitor account activity, support audits, and assist leadership with operational insights.
- Coordinated compliance documentation and safety reporting to support internal audits and regulatory standards.
- Collaborated cross-functionally with sales, operations, and leadership teams to resolve billing issues and improve workflow efficiency.
Adminstristive Specialist
Norm Reeves Toyota San Diego
San Diego
01.2024 - 12.2024
- Managed customer inquiries and provided support for vehicle sales processes.
- Coordinated service appointments and ensured timely customer follow-up communication.
- Developed promotional materials to enhance customer engagement and dealership visibility.
- Assisted customers and internal teams in a high volume environment.
- Worked collaboratively to provide a positive customer expiernce.
Server
Olive Garden Restaurant
Carlsbad
01.2023 - 12.2023
- delivered exceptional dining expiernces by providing attentive, personalized service in a high volume restaurant environment
- built positive relationships with guests through professionalism, hospitality , strong communication skills.
- Managed multiple tables simultaneously while maintaining accuracy, efficiency, and attention to detail.
- Collaborated with kitchen and front of house team members to ensure timely service and guest satisfaction.
- Handled cash and credit transactions while maintaining accuracy, efficiency, and attention to detail.
Cashier Team Lead
Julian Pie company
Julian
07.2018 - 11.2023
- prepared espresso based bevarges including lattes,cappuccinos, and specialty coffee drinks.
- delivered exceptional customer service by greeting gusts and assisting with questions and requests
- answered phones and customer emails while providing friendly and professional support
- processed retail and Shopify orders while maintaining accuracy and efficiency
- assisted with front of house operations and retail inventory management
- handled cash transactions and prepared daily bank deposits collaborated with multiple depatrtments to ensure smooth daily operations
- supported marketing intiatives through social media content and customer engagement
- Trained new cashiers on company policies and cash handling procedures.
- Supervised cashier team to ensure efficient customer service at Julian Pie Company.
Education
High School Diploma -
Julian High School
Julian06-2021
Some College (No Degree) - Computer Science
San Diego Mesa College
San Diego, CASkills
- Customer service and support
- Cash handling and POS systems
- Food and beverage service
- Espresso machine operation
- Beverage preparation
- Time management
- Multitasking abilities
- Project coordination
- Operations support
- Process improvement
- Workflow management
- Stakeholder communication
- Team collaboration
- Attention to detail
- Problem solving skills
- Adaptability in fast-paced environments
Timeline
Program Assistant
SDG&E
06.2026 - Current
Accounts Receivable Coordinator
Cintas First Aid & Safety
11.2024 - 06.2026
Adminstristive Specialist
Norm Reeves Toyota San Diego
01.2024 - 12.2024
Server
Olive Garden Restaurant
01.2023 - 12.2023
Cashier Team Lead
Julian Pie company
07.2018 - 11.2023
High School Diploma -
Julian High School
Some College (No Degree) - Computer Science
San Diego Mesa College