AMNA AL-RAWI
North Vancouver,BC
Summary
Motivated Program Administrative Assistant with a strong background in nonprofits. Adept in office work and demonstrated experience in efficiently coordinating program operations and administrative tasks. Utilizes exceptional organizational skills and effective communication to support team objectives. Proficient in managing schedules, coordinating events, and fostering collaboration among team members.
Overview
5
5
years of professional experience
Work History
PROGRAM ASSISTANT
HIPPY PROGRAM
08.2023 - 03.2025
- Supporting program coordinator in Processing client referrals
- Updating and maintaining client wait lists
- Responds to client inquiries via email and other online platforms and directs inquiries to the appropriate staff member or alternate agency
- Ensuring files are up to date including record keeping of HIPPY program such as registrations, clients bus tickets tracking, among other record keeping
- Administrative tasks including staff Time-sheets, expense claims, monitoring, purchasing supplies, data entry, updating documents, among other administrative tasks assisted by the manager
- Performs clerical functions such as photocopying, scanning and faxing
- Promotes public awareness and support for HIPPY program
- Supports the planning and execution of program events, and training sessions by scheduling meetings, creating presentation materials, tracking attendance, and supporting team members to create content
- Help prepare and distribute educational materials, lesson plans, and home activity packets for families
- Maintain accurate records of program participation and progress
- Track attendance and participation data for reporting purposes
- Help coordinate training sessions, workshops, and events for parent educators and families
- Help translate program materials or act as a liaison with families if multilingual support is needed
- Arrange transportation or other logistical needs for families to participate in program activities
- Participates in all HIPPY sponsored activities including group meetings
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
PROGRAM COORDINATOR 2
HIPPY PROGRAM
07.2024 - 09.2024
- ICARE reporting.
- Monitors and tracks program funds alongside the manager and maintain financial record an accordance to established procedures, and provide input to the manager in preparation of the program budget
- Supports in the collection and compilation of data for reports to IRCC
- Updating and maintaining accurate caseloads for each Home Visitor on ETO
- Participation in local (regional) and national HIPPY conferences (once a year), in-service training, and meetings (once a month)
- Purchasing HIPPY program curriculum and materials, distributing, tracking materials on a weekly basis
- Registration and updating clients and Home Visitors demographics on ETO
- Timely completion and submission of required reports and other documentation
- Support in the recruitment and selection of eligible families and Home Visitors for the HIPPY program
- Maintaining confidential family files (forms, info, enter Visit Tracker data, etc.)
- Prepare, maintain and update records for all HIPPY Program activities and Staff
- Participate in Organizing the annual HIPPY graduation ceremony
- Submit required data and reports within specified timelines
- Performs other duties that may be necessary to maintain the success of the organization
Home Visitor
HIPPY PROGRAM
03.2022 - 06.2023
- Conducting weekly home visits to participating families to deliver skills training through role-playing activities
- Completing and submitting in a timely manner all reports and other documentation as required by the Coordinator, HIPPY Program and/or HIPPY Canada
- Participating in all HIPPY sponsored activities (i.e
- Field trips, graduations, etc.)
- Meet with coordinators and other HIPPY staff in weekly sessions to better understand the curriculum
- Meet with each parent or caregiver weekly in their homes or a mutually agreed upon site to role play the curriculum and increase parent or caregiver educational interaction with their child
- Record and create a home visit or site visit report on each family's progress during weekly meetings ETO
- Establish home visiting scheduling; complete and record progress reports accurately; keep notes and inform the coordinator of any problems, concerns, or questions
- Perform HIPPY required pre and post assessments on the HIPPY child or children and pre and post surveys for parents and caregivers
- Visited over 12 homes per week to inspect independent living situations, home safety, proper hygiene and vocational opportunities.
Admin Assistant (Volunteer)
ISSOFBC
11.2019 - 03.2020
- Welcoming visitors and guests as the initial point of contact, in person or remotely via digital modes of communication; answering or referring to inquiries
- Assist office personnel with filing, typing, label making, envelope stuffing, mail merging, photocopying, distributing memos, and assembling packages of materials
- Prepare rooms for scheduled appointments and meetings, arrange catering, room set-up and room clean-up
- Provided scheduling support by booking appointments
- Screened phone calls and routed callers to the appropriate party
- Greeted and assisted visitors and Provided interpreting and translating support to clients, Arabic to English
- Maintained polite and professional communication via phone
- And e-mails
- Provided general support to visitors and prevented conflicts
- Photocopied, faxed and printed documents on behalf of other colleagues
- Input data and information using MS Word and Excel
- Coordinated and communicated information to staff members
Education
A youth employment program -
Chance To Choose
Burnaby, BC06.2020
Associate of Applied Science - Civil And Environmental Engineering
Pearson BTEC
Amman Jordan07.2016
Skills
- Administrative Support
- Customer Service & Client Support
- Program Coordination
- Teamwork & Collaboration
- Problem-Solving
- Multilingual Communicate
- Entrepreneurial Mindset
- Community Engagement
- Appointment Coordination
- Employee Support
- Scheduling management
- Data entry
- Tech & Digital Skills
Awards
- Microsoft Office Suite, Quds College
- English training (280 hours), Pearson
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
PROGRAM COORDINATOR 2
HIPPY PROGRAM
07.2024 - 09.2024
PROGRAM ASSISTANT
HIPPY PROGRAM
08.2023 - 03.2025
Home Visitor
HIPPY PROGRAM
03.2022 - 06.2023
Admin Assistant (Volunteer)
ISSOFBC
11.2019 - 03.2020
A youth employment program -
Chance To Choose
Associate of Applied Science - Civil And Environmental Engineering
Pearson BTEC
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