Snjezana Ognjenovic
Angus,ON
Summary
Experienced professional with 8+ years of comprehensive expertise across corporate administration, sales, marketing, and customer service. Resourceful and detail-oriented team player with strong organizational skills, adept in digital marketing strategies and crafting compelling content for online platforms. People person, committed to continuous learning and personal/professional growth. Prepared to leverage my skills for the greater good, in a transition to a career focused on making a positive impact in the non-profit sector.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Office Administrator / Assistant to the VP of Sales and Marketing
Pratt Homes Inc.
09.2021 - 12.2022
- Providing comprehensive support to the sales and marketing operations, ensuring smooth and efficient functioning
- Managing files, documents, and contracts related to sales transactions, ensuring accuracy and organization
- Tracking deposits and collecting mortgage commitments from clients, maintaining detailed records
- Assisting in the coordination of marketing campaigns and events, contributing to the promotion of company brands
- Managed up to 30 incoming calls and emails per day from customers
- Collaborating closely with the sales and marketing team to achieve departmental goals and objectives.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Contributed to improved workflow by organizing electronic files for easy access and retrieval by all team members.
Customer Experience Representative - Sales
Indigo
10.2020 - 01.2021
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Developed strong relationships with clients, fostering a sense of trust and reliability in the company''s services.
- Delivered personalized support by understanding individual client needs and preferences, leading to increased loyalty.
Marketing Specialist
Siva Inc.
09.2017 - 08.2018
- Managed multiple social media accounts, ensuring consistent branding and messaging across all platforms.
- Increased brand awareness by developing and implementing targeted marketing campaigns
- Boosted lead generation through the creation of engaging content for social media platforms.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
- Worked closely with in-house design team to develop visuals for content.
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Conduct keyword research and analysis to identify opportunities for SEO optimization and improve search engine rankings.
Visa and Immigration Support Associate
Schneider Electric Hub
03.2012 - 04.2017
- Managed, researched, and updated visa and immigration procedures for business and work visas for Schneider Electric Hub engineers in over 20 countries
- Played pivotal role in travel process enhancement by identifying and addressing gaps in immigration procedures for countries without embassies in Serbia, particularly in African and Arab countries. This initiative led to improved efficiency in business travel arrangements and project delivery.
- Handled sensitive information with discretion and confidentiality while obtaining documents, clearances, and approvals from necessary authorities.
- Researched and updated Travel and Health risk procedures for high risk countries visited by Schneider Electric DMS NS employees.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
Education
Master's degree - Communication Studies
Faculty of Philosophy, University of Novi Sad
Novi Sad, Serbia01.2011
Bachelor's degree - Journalism
Faculty of Philosophy, University of Novi Sad
Novi Sad, Serbia01.2010
Skills
- Strong organizational skills
- Time management
- Excellent interpersonal skills
- Adaptability
- Relationship-building
- Problem-Solving
- Advanced computer skills
- Resource Management
- Multitasking Abilities
- Planning & Scheduling
- Office Administration
- Marketing and content creation
Certification
- School of Investigative Journalism Certificate, CINS - Center for Investigative Journalism of Serbia
- Photography Masterclass: The Complete Guide to Photography, Udemy
Languages
English
Full Professional
Serbian
Native or Bilingual
Spanish
Limited Working
Multicultural projects
09/2010 – 06/2011 Member of a Serbian – German project How Friends became Foes overnight in association with Friedrich Ebert Stifung Fondation. Project was researching the influence of media in the wars in the Balkans and was one of the top five awarded, among 50 others.
02/2009 – 04/2009 Member of the Woman and intercultural dialogue in Vojvodina
Project resulted in making of a documentary Bogdanka - story about a girl who become one of the first academically educated Roma woman in her community. Broadcasted nationally.
Volunteering
10/ 2017 Theater Attendant Barrie Film Festival
A not-for-profit organization that provides film fans unique experiences through year-round programming (Barrie, Ontario).
09/2008 Moderator The sixth annual Seize this Day with Me! International Film Festival, dedicated to the lives, activities, and achievements of persons with disabilities (Novi Sad, Serbia).
Timeline
Sales Office Administrator / Assistant to the VP of Sales and Marketing
Pratt Homes Inc.
09.2021 - 12.2022
Customer Experience Representative - Sales
Indigo
10.2020 - 01.2021
Marketing Specialist
Siva Inc.
09.2017 - 08.2018
Visa and Immigration Support Associate
Schneider Electric Hub
03.2012 - 04.2017
Master's degree - Communication Studies
Faculty of Philosophy, University of Novi Sad
Bachelor's degree - Journalism
Faculty of Philosophy, University of Novi Sad
- School of Investigative Journalism Certificate, CINS - Center for Investigative Journalism of Serbia
- Photography Masterclass: The Complete Guide to Photography, Udemy
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