Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Contact
Languages
Timeline
Generic

Victoria Palumbi

Angus,ON

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Dispatcher

Rona
02.2022 - Current
  • Directed dispatching, routing, and tracking of 4 fleet vehicles and up to 4 couriers.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Answered phone calls and responded to customer emails.
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Scheduled and organized delivery routes.

Communications Agent

West Edmonton Mall
10.2019 - 02.2022
  • Operated 10+phone lines and 4 emergency lines, prioritized calls and initiated appropriate action based on incident type and importance.
  • Received emergency and non-emergency calls to dispatch security service and medical assistance.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Studied building floor plans to give directions and provide accurate information.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

Production Line Worker

HRC Personnel
04.2018 - 05.2019
  • Operated various line subs and stations throughout the factory.
  • Collaborated with other production workers to achieve smooth running of production line.
  • Performed basic maintenance of production equipment to prevent downtime.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Inspected extruded product for appearance and size defects according to specifications.
  • Maintained organized work area by cleaning and removing hazards.

Reservations Agent

Starwood Hotels & Resorts
05.2017 - 04.2018
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Resolved various issues and discrepancies for customers.
  • Maintained awareness of types of rooms available in different resort locations.
  • Handled billing information over phone.
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

Education

Logistics and Supply Chain Management -

CDI College
Edmonton
01.2022

Skills

  • Problem resolution
  • Efficient workflow management
  • Data entry
  • Decision-making
  • Attention to detail
  • Verbal and written communication
  • Optimizing operational processes
  • Multitasking and organization
  • Logistics coordination
  • File management expertise

Hobbies and Interests

In my free time I am an amateur horticulturalist.

Contact

400 Centre St

Angus, Ont. L3W 0E1

(780) 220-2838

Victoriapalumbi@gmail.com

Languages

English
Native or Bilingual

Timeline

Dispatcher

Rona
02.2022 - Current

Communications Agent

West Edmonton Mall
10.2019 - 02.2022

Production Line Worker

HRC Personnel
04.2018 - 05.2019

Reservations Agent

Starwood Hotels & Resorts
05.2017 - 04.2018

Logistics and Supply Chain Management -

CDI College

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Victoria Palumbi