Snehil Anmol Bhatia
Toronto,ON
Summary
With a strong educational background and keen understanding of finance, well-equipped to excel in a Customer Service Representative role within a financial institution. Exceptional communication skills enable effective address of customer inquiries and provision of efficient solutions, ultimately fostering high levels of customer satisfaction. Committed to delivering an excellent banking experience and contributing to the overall success of the organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CDS Part-Time Product Demonstrator
Costco Canada
07.2023 - 10.2024
- Explained product benefits and usage instructions clearly.
- Collected customer opinions to help improve future demonstrations.
- Delivered personalized customer service by assisting members in understanding product features and answering questions, ensuring an informed shopping experience
- Responded to customer inquiries with patience and knowledge.
- Proactively engaged with customers to create a welcoming and positive environment while promoting vendor products
- Prepared and presented product demonstrations to drive awareness and boost sales, tailoring interactions to customer needs and preferences
- Ensured workstations were organized, clean, and compliant with food safety and sanitation guidelines
- Collaborated with team members to meet sales objectives, displaying strong interpersonal and teamwork skills
Sales Executive Officer
Asian Paints Ltd
06.2020 - 02.2022
- Oversaw budget development by aligning financial resources with organizational goals.
- Negotiated strategic partnerships to expand service offerings and market reach.
- Functioned as the first point of contact for customers, dealers, and contractors, addressing inquiries and providing effective solutions to maintain high satisfaction levels
- Analyzed financial reports for informed decision-making and strategic planning.
- Achieved and exceeded sales targets by building trust-based relationships and effectively communicating the value of products
- Maintained strong follow-up with dealers, ensuring timely availability of products and promotional tools
- Organized product awareness events, showcasing leadership in enhancing engagement with clients and contractors
- Monitored sales performance through detailed reporting, contributing to strategic planning and process improvement
- Oversaw budget development by aligning financial resources with organizational goals.
- Negotiated strategic partnerships to expand service offerings and market reach.
Financial Services Associate
Bandhan Bank
03.2019 - 06.2020
- Provided comprehensive support to customers regarding their banking needs, including account management, loan applications, and investment inquiries.
- Assisted in the development and delivery of financial literacy workshops to educate clients on banking products and services.
- Ensured compliance with banking regulations and internal policies while performing transactions and handling customer information.
- Leveraged CRM tools to track customer interactions and identify opportunities for cross-selling banking products, contributing to branch revenue growth.
- Collaborated with the financial advisory team to create customized financial solutions, enhancing customer satisfaction and retention.
- Provided financial reports and interpreted financial information to managerial staff while recommending further courses of action.
Education
Project Management
Humber College
Toronto, ON12.2024
Supply Chain Management – Global Logistics
Fleming College
12.2023
Post Graduate Diploma - Management
Jagannath International Management School
01.2020
Bachelor of Business Administration (BBA) - undefined
IP University
01.2018
Skills
- Quick-learning
- Outgoing personality
- Teamwork and collaboration
- Customer service
- Computational skills
- Problem-solving
- Relationship management
- Customer relationship management
- Payment collection
- Interpersonal skills
- Financial services
- Microsoft Excel expertise
- Sales skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- OSHA Certified
- CPR/AED Certification
- Accounting Foundations (LinkedIn)
- Financial Modeling Foundations (LinkedIn)
- JIRA (LinkedIn)
- Project management foundations (LinkedIn)
Timeline
CDS Part-Time Product Demonstrator
Costco Canada
07.2023 - 10.2024
Sales Executive Officer
Asian Paints Ltd
06.2020 - 02.2022
Financial Services Associate
Bandhan Bank
03.2019 - 06.2020
Supply Chain Management – Global Logistics
Fleming College
Post Graduate Diploma - Management
Jagannath International Management School
Bachelor of Business Administration (BBA) - undefined
IP University
Project Management
Humber College
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