Sneha Verma
TORONTO
Summary
Results-driven housekeeping supervisor specializing in cleaning protocols, inspection techniques, and quality assurance. Demonstrated success in enhancing operational efficiency while maintaining high cleanliness standards. Proven track record of implementing effective training programs that improve team performance and service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekepping Supervisor
Courtyrad by Marriott Mississauga-Airport Corporate Center West
Mississauga
02.2026 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Managed team of employees, overseeing daily progress reports and project planning to ensure operational efficiency.
- Coordinated with other hotel departments to streamline operations and enhance guest satisfaction.
- Addressed maintenance requests quickly to ensure guest satisfaction.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Provided constructive feedback on employee performance, highlighting improvement areas and recognizing achievements to enhance team morale.
- Established effective communication between team members in order to foster a positive work environment.
Room Inspector/Room Attendant
The Westin Toronto Airport
Toronto
05.2023 - Current
- Coordinated with housekeeping team to achieve timely room preparation for guest arrivals.
- Documented room inspection issues and discrepancies in property management system to facilitate swift resolutions.
- Reported maintenance issues to ensure prompt resolution and guest satisfaction.
- Scheduled cleaning services for vacated rooms in accordance with occupancy levels.
- Evaluated guest feedback on housekeeping quality to enhance service standards.
Housekeeping Room Attendant
Holiday Inn Toronto International Airport by IHG
Toronto
06.2023 - 03.2026
- Cleaned guest rooms by vacuuming carpets and dusting furniture to ensure a welcoming environment for guests.
- Cleaned and sanitized guest rooms according to established protocols.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, and floors, maintaining high cleanliness standards.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Restocked towels, rugs, and toiletries in bathrooms before guest check-in to enhance guest satisfaction.
Room Inspector
Hilton Toronto Airport Hotel & Suites
Toronto
03.2023 - 09.2024
- Inspected guest rooms for cleanliness and adherence to Hilton standards.
- Coordinated with housekeeping staff to ensure timely room readiness and resolve maintenance issues.
- Documented inspection findings and communicated discrepancies to management for timely resolution.
- Checked quality of guest room restocking by reviewing toiletries, amenities, and furnishings.
- Delivered constructive feedback to housekeeping teams, enhancing service quality and operational efficiency.
- Trained new team members on inspection protocols and quality standards.
- Collaborated with front desk staff to communicate room availability accurately.
- Reported any damages or maintenance needs to the appropriate personnel.
Education
High School Diploma -
Humber Institute of Technology And Advanced Learning
Toronto08-2024
Skills
- Cleaning protocols
- Inspection techniques
- Quality assurance
- Service evaluation
- Inventory management
- Staff training
- Team training
Certification
- PMS- OPERA
- POS- Micros, Silverware
- Microsoft Office Suite
- Proficient in using chargeback, synergy, Fosse and OnQ
Timeline
Housekepping Supervisor
Courtyrad by Marriott Mississauga-Airport Corporate Center West
02.2026 - Current
Housekeeping Room Attendant
Holiday Inn Toronto International Airport by IHG
06.2023 - 03.2026
Room Inspector/Room Attendant
The Westin Toronto Airport
05.2023 - Current
Room Inspector
Hilton Toronto Airport Hotel & Suites
03.2023 - 09.2024
High School Diploma -
Humber Institute of Technology And Advanced Learning