Sneha Sharma
Winnipeg,Canada
Summary
To obtain a dynamic position in a reputable company where I can leverage my hospitality experience and strong interpersonal skills to deliver excellent customer service and contribute to business success.
Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.
Overview
5
5
years of professional experience
Work History
Team Member/Management Trainee
Maple leaf foods
2023.12 - Current
- Engaged in wrapping, packaging, and labelling of meat products for distribution
- Ensured all hygiene and safety protocols were followed
- Maintained cleanliness and organization of workstations throughout shifts.
- Collaborated with team members to meet production goals daily.
- Followed safety protocols to ensure a secure working environment.
- Trained new employees on proper handling and processing techniques.
- Monitored inventory levels and reported shortages to supervisors.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to ensure timely production schedules were met.
- Trained new employees on safety procedures and operational practices effectively.
- Reported equipment malfunctions to supervisors for prompt repairs and maintenance.
- Followed strict hygiene guidelines while handling raw meat products daily.
- Worked hard to learn required tasks quickly to maximize performance.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Received, processed, and stocked merchandise in accordance with store policies.
- Determined consumer needs to provide products and services appealing to larger market.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Supported staff training, development and evaluation.
Team Member
Tim Hortons
2023.03 - 2024.10
- Welcomed guests with friendliness and warmth, enhancing their dining experience.
- Accurately processed food and beverage orders in person, at the counter, and drive-thru.
- Prepared and served food and drinks in alignment with company standards.
- Ensured quick, accurate delivery of orders to maintain customer satisfaction.
- Handled cash, debit, and credit transactions with precision at the register.
- Maintained cleanliness and organization of workstations, dining area, and washrooms.
- Restocked essential supplies like cups, lids, and condiments as necessary.
- Adhered strictly to health, safety, and food handling protocols.
Customer Service Receptionist
Holiday Inn
2020.05 - 2021.01
- Managed front-desk operations including answering phones, greeting guests, and handling check-ins/check-outs
- Responded to queries and resolved guest complaints promptly across phone, email, and in-person channels
- Handled a variety of issues such as booking conflicts, billing concerns, and room preferences, ensuring timely resolution within 15-30 minutes on average
- Maintained high levels of customer satisfaction by delivering polite, personalized service
- Recorded guest feedback and collaborated with management for continuous service improvement
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Managed phone inquiries efficiently to assist guests with reservations and information.
- Assisted guests with special requests and provided local area recommendations.
- Supported front office team by training new reception staff on procedures.
- Utilized hotel management software to track room availability and manage bookings.
- Handled customer complaints professionally while maintaining a positive attitude.
- Performed administrative tasks such as filing paperwork, updating databases.
- Verified accuracy of invoices before submitting for payment processing.
- Provided customers with product details such as prices, availability, delivery times.
- Greeted customers upon arrival and provided them with information on products and services.
- Maintained accurate records of customer interactions, transactions and feedback.
- Created monthly reports detailing customer service activities and performance metrics.
- Assisted customers in resolving account issues by providing accurate information in a timely manner.
- Processed customer orders accurately and efficiently using a computerized system.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Took special orders in person and over telephone, generating additional revenue every month.
- Maintained records of customer interactions, transactions, comments and complaints.
- Ensured that all customer documents were properly filed in accordance with company policies and procedures.
- Utilized problem solving skills to resolve customer issues in a timely manner.
- Answered incoming calls, responded to customer inquiries, and directed callers to the appropriate department or personnel.
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Excelled in exceeding daily credit card application goals.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
Diploma - Hospitality Hotel and Restaurant Management
St. Clair College
01.2023
Skills
- Microsoft PowerPoint
- Teamwork & Collaboration
- Communication
- Patience & Confidence
- Problem Solving
- Customer Service Excellence
- Guest record management
- Payment processing
- Complaint resolution
- Customer relationship management
- Front desk operations
- Effective communication
- Time management
- Attention to detail
- Sales support
- Problem solving
- Front desk management
- Credit and cash payments
- File management
- Hospitality best practices
- Microsoft office
- Team building
- Marketing
- Documentation
- Guest services
- Problem-solving skills
- Administrative skills
- Office management
- Fluent in language
- Information protection
- Automated telephone systems
- Word processing
- Oral and written communications
- Listening skills
- Customer service
Languages
English
Full Professional
Hobbies and Interests
- Reading books
- Traveling
- Exploring new places
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
CUST
- Date of Birth: 12/10/02
- Nationality: Indian
- Marital Status: Single
Personal Information
Technical And Soft Skills
- Microsoft PowerPoint
- Teamwork & Collaboration
- Communication
- Patience & Confidence
- Problem Solving
- Customer Service Excellence
Timeline
Team Member/Management Trainee
Maple leaf foods
2023.12 - Current
Team Member
Tim Hortons
2023.03 - 2024.10
Customer Service Receptionist
Holiday Inn
2020.05 - 2021.01
Diploma - Hospitality Hotel and Restaurant Management
St. Clair College