Sneha Sharma
Winnipeg,Canada
Summary
To obtain a dynamic position in a reputable company where I can leverage my hospitality experience and strong interpersonal skills to deliver excellent customer service and contribute to business success.
Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.
Overview
5
5
years of professional experience
Work History
Team Member/Management Trainee
Maple leaf foods
Winnipeg, Manitoba
12.2023 - Current
- Engaged in wrapping, packaging, and labeling of meat products for distribution.
- Maintained cleanliness and organization of workstations throughout shifts.
- Collaborated with team members to meet production goals daily.
- Trained new employees on proper handling and processing techniques.
- Monitored inventory levels, and reported shortages to supervisors.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with a friendly demeanor.
- Performed opening and closing duties, such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to ensure that timely production schedules were met.
- Trained new team members using approved training materials and information.
- Received, processed, and stocked merchandise in accordance with store policies.
- Determined consumer needs to provide products and services appealing to larger market.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Supported staff training, development and evaluation.
Front Desk Agent
Best Western
02.2021 - 10.2023
- Maintain guest records, manage bookings, and resolve minor issues to ensure guest satisfaction
- Greeted and checked in guests efficiently at the front desk.
- Managed reservations and room assignments using hotel management software.
- Assisted guests with inquiries, providing information about local attractions.
- Handled guest complaints professionally, ensuring satisfaction during stays.
- Processed payments and maintained accurate cash drawer records.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Managed cash drawer responsibly throughout shift.
Customer Service Receptionist
Holiday Inn
05.2020 - 01.2021
- Managed front-desk operations including answering phones, greeting guests, and handling check-ins/check-outs
- Handled a variety of issues, such as booking conflicts, billing concerns, and room preferences, ensuring timely resolution within 15 to 30 minutes on average.
- Maintained high levels of customer satisfaction by delivering polite, personalized service.
- Recorded guest feedback, and collaborated with management for continuous service improvement.
- Handled customer complaints professionally while maintaining a positive attitude.
- Performed administrative tasks, such as filing paperwork and updating databases.
- Verified accuracy of invoices before submitting for payment processing.
- Provided customers with product details such as prices, availability, delivery times.
- Processed customer orders accurately and efficiently using a computerized system.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained records of customer interactions, transactions, comments and complaints.
- Utilized problem-solving skills to resolve customer issues in a timely manner.
- Recommended improvements in products, services, and billing methods to management to prevent future problems.
- Excelled in exceeding daily credit card application goals.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
Diploma - Hospitality Hotel and Restaurant Management
St. Clair College
01.2023
Skills
- Microsoft PowerPoint
- Teamwork & Collaboration
- Communication
- Problem solving
- Customer service excellence
- Guest record management
- Payment processing
- Complaint resolution
- Customer relationship management
- Front desk operations
- Effective communication
- Time management
- Sales support
- Problem solving
- Front desk management
- Credit and cash payments
- File management
- Microsoft Office
- Team building
- Marketing
- Documentation
- Problem-solving skills
- Administrative skills
- Office management
- Fluent in language
- Information protection
- automated telephone systems
- Word processing
- Oral and written communications
- Listening skills
- Customer service
Languages
- English
- Hindi
- Punjabi
Hobbies and Interests
- Reading books
- Traveling
- Exploring new places
Timeline
Team Member/Management Trainee
Maple leaf foods
12.2023 - Current
Front Desk Agent
Best Western
02.2021 - 10.2023
Customer Service Receptionist
Holiday Inn
05.2020 - 01.2021
Diploma - Hospitality Hotel and Restaurant Management
St. Clair College
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