Opera PMS
Sneha Hegde
Toronto,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Front Desk Agent
Hampton inn and suites Toronto airport
6 2023 - Current
- Check in Check out procedures
- Guest satisfaction
- Room assignment
- Handling guest complaints and req
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers, manually, or by using computers
- Reviewed accounts and charges with guests during check out process
- Analyzed data to identify trends in customer feedback and suggest process improvements accordingly
- Handled cash, credit and debit card transactions accurately
- Collected and received correspondence for supervisors and other employees.
Front Desk Agent Trainee
Fairmont Jasper Park Lodge, JPL
2023.04 - 2023.06
- Provided exceptional concierge services by making restaurant reservations or arranging transportation as requested by guests.
- Streamlined check-in and check-out processes for improved customer experience.
- Utilized property management system proficiently for accurate record-keeping and efficient workflow.
- Collaborated with housekeeping and maintenance teams for timely room turnover.
- Resolved guest issues promptly, ensuring a positive stay experience.
- Contributed to increased occupancy rates by promoting hotel services and upselling available rooms during peak periods.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Reservation Executive
JW Marriott
2021.03 - 2022.08
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Reduced booking errors with meticulous attention to detail and thorough verification procedures.
- Documented all customer and booking information in Opera.
- Assisted in resolving guest complaints, leading to higher overall satisfaction ratings.
- Negotiated group rates with hotels to meet budget and client requirements.
- Handled billing information over phone.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Reservation Agent
Taj Reservation Worldwide
3 2020 - 4 2021
- Reservations over multiple call and emails
- Guest satisfaction
- Customer service
- Resolving queries in professional and timely manner
- Interaction with guest globally that is national and international
- Handling the shift in absence of manager
- Researched and provided information to accommodate guests with special needs
- Assisted customers with their reservations by providing accurate information and helpful advice in a timely manner
- Maintained up-to-date knowledge of the various reservation systems used by the company
- Demonstrated ability to work independently as well as collaboratively within a team environment
- Offered customers additional services to increase revenue
- Updated customer records with current contact information, preferences, and special requests
Line Cook
Hilton Garden Inn Hotel
2022.10 - 4 2023
- Assisted in the daily preparation of food items in accordance with recipes
- Worked with other members of the kitchen staff to ensure efficient service
- Trained newly hired line workers regarding store recipes and policies
- Inspected and cleaned food preparation areas, equipment, and work surfaces and service areas to follow safe and sanitary food-handling practices
- Maintained favorable working relationships with team members, promoting productive kitchen environment
Kitchen executive
The Park Hotels
2019.06 - 2020.03
- Followed sanitation and food safety standards to prevent illnesses
- Minimized food waste by regularly ordering accurate amounts of ingredients
- Demonstrated excellent communication and organizational skills while overseeing the daily operations of a high-volume kitchen
- Negotiated contracts with vendors in order to secure better pricing on products used throughout the facility
- Reviewed procedures and operational challenges to uncover service and safety improvements
- Supervised and coordinated kitchen staff to maintain productivity and efficiency
- Successfully managed a team of ten culinary professionals to ensure timely and accurate meal production
- Created specialty dishes and developed recipes to be used in dining facilities
- Oversaw kitchen staff to achieve proper recipe completion and
Education
PG DIPLOMA in Culinary skills - Culinary Skills
Humber College
Post-Baccaleurate Diploma - Hospitality And Tourism Operations Management
Humber Institute of Advanced Technology And Research
Toronto, ON06.2023
Bachelor's Degree in Hospitality Management - undefined
Apeejay institute
Skills
Customer Service
Front Office Support
Guest Relations
Microsoft Office
Time Management
Reservations
Credit and cash payments
Hospitality services
Front Desk Management
Housekeeping
Problem-solving skills
Room assignments
Team building
Multitasking Abilities
Team Supervision
Software
ONQ
Timeline
Front Desk Agent Trainee
Fairmont Jasper Park Lodge, JPL
2023.04 - 2023.06
Line Cook
Hilton Garden Inn Hotel
2022.10 - 4 2023
Reservation Executive
JW Marriott
2021.03 - 2022.08
Kitchen executive
The Park Hotels
2019.06 - 2020.03
Front Desk Agent
Hampton inn and suites Toronto airport
6 2023 - Current
Reservation Agent
Taj Reservation Worldwide
3 2020 - 4 2021
PG DIPLOMA in Culinary skills - Culinary Skills
Humber College
Post-Baccaleurate Diploma - Hospitality And Tourism Operations Management
Humber Institute of Advanced Technology And Research
Bachelor's Degree in Hospitality Management - undefined
Apeejay institute
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