Smriti Chauhan
Milton,Ontario
Summary
Proven track record in enhancing customer experiences at TD Bank through expert relationship building and CRM software proficiency. Excelled in team leadership at Pita Pit, significantly boosting productivity. Recognized for outstanding training methods at Starbucks, marrying computer skills with exceptional customer service to drive success.
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
TD Bank
Milton, ON
06.2023 - Current
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirement
- Ensured Customer satisfaction with patience and positive attitude
- Encouraging customers with their Pre-approved offers and connecting them with account managers and Personal Bankers.
- Assistance in issuing new card to the fraud victims after 2 factor authentication and setup online banking
- Looked for additional ways to advice right product to the customer depending on their need.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
Barista Trainer
Starbucks
Milton, ON
09.2021 - 05.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recognized as Partner of the Quarter two times during the tenure.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and recipes in crafting beverages in sequence.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Supervisor
Pita Pit
Moncton, NB
12.2021 - 07.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
MBA - Management And Leadership
Crandall
Moncton, NB12.2022
Bachelor of Science - Fashion Design And Production
Axis Institute of Fashion Technology
India05.2016
Skills
- Social Media Monitoring
- CRM Software
- Computer Skills
- Customer Service
- Sales and Upselling
- Product Education
- Relationship Building
- Request management
- Client Advocacy
- Trend Monitoring
Languages
English
Professional Working
Gardening, Cooking and Sewing
Growing plants makes environment green and makes me feel healthy. Recently, I have expanded my Kitchen garden. I like to water them regularly. It boost my confidence when you sow a seed and it started germinating, sprouting and turns into a sapling. This process is similar as growing a newly born baby. I call myself "mother of my Lettuce, Thai Chilly, Green pepper and Cilantro".
Sewing is my passion. I like to fix damages. In my meantime, i stitch and style clothes from scratch which keeps my stress away. Recently, i sew a Curtain for my very large window that create shed when it is too sunny.
Timeline
Customer Experience Associate
TD Bank
06.2023 - Current
Supervisor
Pita Pit
12.2021 - 07.2022
Barista Trainer
Starbucks
09.2021 - 05.2023
MBA - Management And Leadership
Crandall
Bachelor of Science - Fashion Design And Production
Axis Institute of Fashion Technology