Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SMRIDHI DUTT

British Columbia

Summary

Results-driven professional in retail and customer service management. Adept at leveraging team leadership, collaboration, technical expertise, and client relationships to drive revenue growth, team development, time management, and database management.

Overview

3
3
years of professional experience

Work History

Sales Representative

Guess? inc.
Surrey
05.2024 - Current
  • Reviewed monthly performance against targets set by the management team.
  • Identified opportunities for cross-selling additional products and services.
  • Assisted customers with product selection, sizing, and styling. Answer store and merchandise questions that lead customers to want items.
  • Upsell additional items based on customer interests and needs. Worked with sales team members to achieve group targets.

Sales Lead

Anytime Fitness
Surrey
01.2024 - 05.2024
  • Actively promoting and selling gym memberships to prospective clients
  • Develops sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc
  • Providing exceptional customer service and following up with both current and potential gym members, answering inquiries.
  • Collaborating with trainers, managers, and administrative personnel, to ensure a cohesive and positive experience for gym members

Sales Manager

Walmart
Surrey, BC
09.2022 - 01.2024
  • Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives by developing and implementing new sales strategies to update product lines.
  • Lead and motivated a team of 12 to 17 sales & customer service associates, fostering a culture of excellence and exceeding customer service expectations
  • Skilled in recruiting, training, and leading high-performing sales teams. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
  • Exceptional at building and maintaining strong customer relationships to drive repeat business.
  • Worked with walmart mastercard finances and did operations like activating new credit cards, cancelling, making payments.

Administrative/ Customer Service Manager

Diamond Plastic Company
India
07.2021 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concern.
  • Collaborated with production, logistics, and sales teams to ensure accurate and timely order fulfillment
  • Used a company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Providing proactive customer outreach. Collecting and analyzing customer feedback
  • Review and coordinate office procedure to ensure that companies policies are being met.

Education

Diploma of Aviation- Commercial Pilot Training -

British Columbia Institute of Technology
08.2023

Bachelors of science- Mathematics & Statistics -

Simon Fraser University
09.2022

Skills

  • Leadership
  • Problem solving
  • Event promotion
  • Time management
  • Multitasking and fast-paced
  • Customer service expertise
  • Sales expertise
  • Communication
  • Technical operations

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
French
Limited
Punjabi
Native/ Bilingual

Timeline

Sales Representative

Guess? inc.
05.2024 - Current

Sales Lead

Anytime Fitness
01.2024 - 05.2024

Sales Manager

Walmart
09.2022 - 01.2024

Administrative/ Customer Service Manager

Diamond Plastic Company
07.2021 - 08.2022

Diploma of Aviation- Commercial Pilot Training -

British Columbia Institute of Technology

Bachelors of science- Mathematics & Statistics -

Simon Fraser University

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SMRIDHI DUTT