Summary
Overview
Work History
Skills
Education
Accomplishments
Certification
Personal Information
Summary
Key Domain And Technical Knowledge
Status
Awards
Languages
Timeline
Generic

Smitha Krishna Murthy

Mississauga

Summary

Results-driven IT professional with 18 years of experience specializing in document composition and customer communication management (CCM), primarily utilizing Quadient Inspire and OpenText Exstream. I bring over 5 years of technical management expertise in the insurance and financial sectors, adept at resource allocation, project execution, and cultivating strong client/vendor relationships.

My background includes significant proficiency in Mainframe technology and extensive experience in migrating legacy systems to modern CCM platforms and cloud-based solutions. As a professional consultant, I have a proven track record of delivering impactful solutions, driving business success, and leading complex projects from architecture runway to implementation and support. I am known for my analytical thinking, strategic planning, and effective communication, consistently fostering team collaboration and adapting to evolving project needs to ensure reliable outcomes.

Currently, as a Quadient Product Consultant for a leading insurance company, I deliver strategic insights, drive successful business transformations, and manage key stakeholder engagement.

Overview

18
18
years of professional experience
4
4
Certification

Work History

Lead Consultant/Onsite Project Manager

Infosys Limited, Mississauga
09.2023 - Current
  • Managed the complete Software Development Life Cycle (SDLC) for projects of varying complexity, encompassing architecture runway, solution design, analysis, development, testing, implementation, support, and maintenance. This included handling new enhancements, change requests, upgrades, compliances, and critical platform migrations. A primary focus was on building a modernized form repository, involving the migration of legacy applications to a modern Customer Communication Management (CCM) system using the Quadient product suite and cloud-native open-source technologies.
  • Collaborated with cross-functional teams to ensure seamless execution of project milestones and deliverables.
  • Managed client expectations effectively by providing timely updates on project progress and addressing concerns promptly.
  • Enhanced project efficiency by streamlining processes and implementing innovative strategies.
  • Developed comprehensive project plans, outlining key tasks, timelines, resources, and budget requirements.
  • Assessed potential risks during project planning stages, developing contingency plans to mitigate negative impacts on deliverables.
  • Conducted regular progress meetings to update stakeholders on project status, challenges, and solutions implemented.
  • Optimized team performance through effective communication, training, and leadership techniques.
  • Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
  • Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.
  • Reduced overall project costs by identifying areas for improvement and implementing cost-saving measures.
  • Streamlined internal processes for better resource allocation and improved operational efficiency.
  • Implemented best practices in change management to facilitate smooth transition during organizational restructuring initiatives.
  • Led the development of customized solutions using gen AI for clients based on their unique business needs and requirements
  • Prepared project lifecycle documentation and project management plans.
  • Increased revenue generation by securing new contracts and maintaining strong relationships with existing clients.
  • Reskilled in AI to effectively lead the creation of customized Generative AI solutions for clients.

Senior Consultant/Lead Engineer/Onsite Manager

Infosys Ltd, Canada
10.2021 - 08.2022
  • Managed the end-to-end lifecycle of critical client correspondences (contracts, statements, disclosures, etc.), ensuring centralized content handling for creation, omni-channel delivery, and archival across various lines of business including Life, Disability, Long Term Care, and Annuities. Led the migration of Letters, Kits, Contracts, and Correspondences from Legacy Xpression to Quadient Inspire, a leading customer communication management tool.
  • Mentored junior consultants, fostering skill development and project effectiveness.
  • Delivered high-quality client solutions through comprehensive research and analysis of industry trends.
  • Developed innovative strategies to address complex business challenges, resulting in increased client profitability.
  • Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
  • Upskilled in CI/CD and AWS cloud architecture to align with the latest technology trends. Actively participated in architecture and design thinking meetings, contributing to strategic technical direction.

Senior Consultant/Manager

Infosys Limited, Mangaluru
08.2019 - 09.2021
  • Successfully managed and led projects through the challenging transition to remote work during the COVID-19 pandemic, maintaining team productivity and project momentum.
  • Successfully deployed a 10-member team to address high-demand project requirements within a compressed timeframe, ensuring rapid resource allocation and project acceleration.
  • Trained a 20-member team in Quadient Inspire and AWS cloud fundamentals, directly addressing client demands and enhancing team capabilities.
  • Served as the primary point of contact for clients, facilitating seamless communication and project coordination.
  • Assessed risks and provided mitigation recommendations, safeguarding client interests during critical decision-making processes.
  • Managed a diverse team of consultants, ensuring optimal performance and successful project completion within strict deadlines.
  • Collaborated with cross-functional teams to develop innovative solutions for clients'' most pressing challenges.
  • Participated in multiple RFPs (Request for Proposals), contributing to project estimations for diverse clients.

Consultant/Lead Engineer/Onsite Coordinator

Infosys Limited, USA
11.2014 - 07.2019
  • Led diverse projects throughout my tenure, contributing to diverse initiatives and driving impactful results
  • Successfully replicated all applications and reports from Xenos technology to the Quadient Inspire product suite, ensuring seamless functionality and data integrity.
  • Redesigned and migrated multiple customer letters from the legacy Transformer tool to Quadient Inspire as part of a Term Conversion Modernization project, enhancing document generation capabilities.
  • Automated the sorting, merging, and assembly of customer policy documents through a post-composition and consolidation project, significantly streamlining document delivery.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers and management to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Served as the Onsite Coordinator, facilitating seamless communication and project execution between client and offshore teams.

Associate Consultant

Infosys Limited, Mysuru
11.2006 - 10.2014
  • Contributed to multiple projects utilizing diverse technologies, including Mainframe and OpenText Exstream, throughout my tenure.
  • Development of applications in OpenText Exstream and OpenText Exstream Dialogue Live for statement generation, supporting business requirements in the life insurance sector. Managed document creation for Enhanced Billing communication, Agency compensation statements, Excess and Surplus policies, and Corrective action letters. Spearheaded the migration from Documerge to HP Exstream to enhance scalability, support, and platform efficiency.
  • Led a multi-year initiative to migrate customer policy document generation from legacy Documerge and Mainframe platforms to Opentext Exstream and UNIX, supporting the client's sales and marketing objectives. Developed applications in Opentext Exstream and Exstream Dialogue Live for property, auto, and new homeowner's insurance products, enhancing scalability and customer reach.
  • Successfully migrated 65 applications from DOC1 to Exstream 6, significantly enhancing document generation capabilities. Developed solutions to process columnar data, producing AFP and PDF outputs. Leveraged advanced Exstream functionalities including multi-pass, sorting, section data, and complex customer identification logic. Implemented diverse printing approaches to accommodate various paper stocks from a unified output queue. Additionally, created Mainframe-based interface trio jobs to transform administrative system files into an Exstream-readable format, streamlining data flow and system integration.
  • Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
  • Collaborated closely with cross-functional teams to devise effective strategies and action plans for clients'' businesses.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Modified existing Mainframe Cobol programs to expand loan number fields and related data within the loan master file, enhancing data capacity and system functionality. Performed comprehensive testing of mainframe modules and successfully delivered enhancements to existing functionalities through service requests.
  • Designed and implemented complex data transformations to consolidate information from seven disparate files into ten DB2 tables using COBOL, meeting intricate business requirements. This involved extensive analysis to identify enhancement opportunities within existing modules and proactive resolution of production support tickets.
  • Developed and maintained a critical application for managing benefits provider transaction details within DB2 databases. Responsibilities included populating the database with inquiry and request information and generating on-demand reports using DB2 stored procedures. As a Mainframe Developer, I built complex COBOL programs utilizing dynamic stored procedures to ensure efficient data handling and reporting. Automated the creation of JCL jobs using REXX, significantly reducing weekly manual effort and streamlining recurring production support activities.

Skills

  • Proficient in leading, developing, and mentoring teams up to 20 staff members, fostering skill enhancement and collaborative environments
  • Expert in end-to-end project lifecycle management, including work planning, prioritization, and execution across traditional SDLC and SAFe Agile (Scrum) models
  • Proven ability to build and maintain strong client relationships, acting as a primary point of contact and collaborating effectively with vendors
  • Skilled in strategic planning, proposal development, and setting clear goals to drive project success and business transformation
  • Experienced in employee management, performance tracking, and implementing continuous improvement initiatives
  • Adept at identifying, analyzing, and resolving complex issues, ensuring smooth operations and system performance
  • Strong focus on defining and optimizing processes and procedures, implementing best practices for efficiency and quality
  • Project & Collaboration Tools: JIRA, ServiceNow, Confluence, Airtable, HPQC, HPSM, Cherwell
  • API & Version Control: Postman, Bruno, Git
  • Comprehensive Insurance Knowledge: In-depth understanding of Auto, Property & Liability, Life & Health Care, and Retirement insurance policies and operations

CCM & Document Composition:

  • Quadient Product Suite: Inspire Designer, Automation, Interactive, Scaler
  • OpenText Exstream

Education

Bachelor of Engineering - Information science

S.J.M Institute of technology
Chitradurga, Karnataka
01.2006

Accomplishments

  • Collaborated with a 40+ member team to drive a significant digital transformation project.
  • Resolved critical performance issues, enhancing system efficiency and overall performance.
  • Played a key role in code refactoring, improving maintainability and reducing errors.
  • Led and oversaw a team of 20 staff members.
  • Partnered with a 10-person team to develop data annotation processes for an internal AI LLM tool.
  • Directed a 5-member team in designing a custom AI tool for template rationalization.
  • SAFe 6.0 POPM certified.

Certification

  • INS 21 Property and Casualty Insurance
  • SAFe 6.0 POPM certified
  • Certified in Quadient Inspire Scaler Basic
  • Certified in Quadient Inspire Designer Basic
  • AWS Cloud Practitioner certified
  • Google cloud digital leader certified
  • Infosys Gen AI certified
  • Infosys global agile certified
  • Infosys Certified AWS Solutions Architect Associate

Personal Information

  • Total Experience: 18 years
  • Title: Lead Consultant
  • Visa Status: Permanent Resident
  • Gender: FEMALE
  • Marital Status: Married

Summary

Results-driven IT Leader with 18+ years of experience spearheading complex document composition and Customer Communication Management (CCM) projects, leveraging expertise in Quadient Inspire and OpenText Exstream. I bring over 5 years of dedicated technical management experience within the Insurance and Financial sectors, demonstrating a strong track record in resource management, project execution, proposal creation, and managing critical client and vendor relationships.

My leadership extends to guiding project teams through both traditional SDLC and SAFe Agile (Scrum) methodologies, consistently delivering impactful solutions across diverse domains. I have a proven ability to drive digital transformation initiatives, provide direct oversight for teams up to 20 staff members, and lead the design and implementation of innovative solutions, including custom AI tools. As a seasoned professional, I also offer expert consultation on document generation product capabilities and best practices.

Key Domain And Technical Knowledge

CCM & Document Composition:

  • Quadient Inspire: Designer, Automation, Interactive, Scaler
  • OpenText Exstream

Mainframe Technologies:

  • PL/I, COBOL, JCL, DB2 Stored Procedures

Industry Domains:

  • Insurance: Auto, Property & Liability, Life & Health Care, Retirement

Tools & Methodologies:

  • Project & Issue Management: HPQC, HPSM, Cherwell, JIRA, ServiceNow, Confluence, Airtable
  • API Testing: Postman, Bruno
  • Version Control: Git

Status

Permanent Resident

Awards

  • INSTA Award Recipient
  • Multiple-time STAR Performer Awardee
  • Global Team Excellence Award - Recognized as a key developer for the automation of the contract assembly project.
  • Global Team Excellence Award - Acknowledged for contributions as Manager and Onsite Coordinator on the Tech Debt project.

Languages

English
Full Professional
Hindi
Full Professional
kannada
Native or Bilingual

Timeline

Lead Consultant/Onsite Project Manager

Infosys Limited, Mississauga
09.2023 - Current

Senior Consultant/Lead Engineer/Onsite Manager

Infosys Ltd, Canada
10.2021 - 08.2022

Senior Consultant/Manager

Infosys Limited, Mangaluru
08.2019 - 09.2021

Consultant/Lead Engineer/Onsite Coordinator

Infosys Limited, USA
11.2014 - 07.2019

Associate Consultant

Infosys Limited, Mysuru
11.2006 - 10.2014

Bachelor of Engineering - Information science

S.J.M Institute of technology

Similar Profiles

CREATE PROFILE
Smitha Krishna Murthy