Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
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Carrie Schaepe

Winnipeg,MB

Summary

Experienced and innovative team player with over 25 years in learning and development, including a decade in formal leadership roles. Strong administrative, planning, and negotiating skills. A team-oriented leader with excellent interpersonal skills, dedicated to fostering a dynamic and inclusive work environment. Proficient in independent decision-making to positively impact learner success. Collaborative and relationship-focused, excelling in fast-paced settings. A dynamic leader who inspires, empowers, and guides the organization to embrace change, seize opportunities, and continuously evolve in a rapidly changing professional landscape. Collaborative and adept in decisive, practical, and strategic leadership of operations and teams.

Overview

17
17
years of professional experience

Work History

Manager, Organizational Development

Red River College Polytechnic
11.2019 - Current
  • Accountable for the design, development, implementation, operational effectiveness and administration of OD programs and policies which provide comprehensive learning and development opportunities for staff, faculty, and leaders
  • Develops and implements innovative programming designed
    to strengthen the organizational culture of learning and enhance employee knowledge and engagement
  • Designs inclusive and diverse functional and soft skills training and development programs to enhance the capabilities of employees to create a highly competent and multi-skilled workforce capable of achieving the College’s strategic goals and objectives
  • Manages strategic and operational planning; leading the provision of OD services; change management, financial and human resource management of the unit; acting as a consultant and collaborative resource regarding organizational development; and implementing quality assurance frameworks and process improvement activities
  • Lead a highly accountable, dynamic team of consultants in the coordination and administration of RRC Polytechnic’s Leadership Development Programs, ENGAGE all staff L & D portfolio, Faculty and Teaching Development Program, Administrative Professionals Program as well as leading the Organizations Change Management portfolio
  • Conscientious budget manager who maintains awareness and seeks opportunities to responsibly maximise budgets. Accountable for multiple departmental budgets and financial oversight. Experience with financial oversight and responsibility of a department
  • Established comprehensive training and development programs, promoting continuous learning in EDI and professional growth, leading to a suite of value based required courses for all employees
  • Implemented conflict resolution training, equipping employees with the skills to address conflicts constructively, resulting in reports by employees of being more confident and improved team dynamics
  • Introduced personal wellness and mental health learning programs, promoting a holistic approach to employee well-being and fostering an open communication channel between leaders and employees
  • Led the Organizational Development team to deliver high quality online learning, enabling seamless virtual collaboration and providing flexible learning options for learners, resulting in increased participation in Faculty Development course enrollment
  • Partnership with Human Resources and the DEI team to implement the Corporate Diversity Strategy across the institution and within department teams; including supporting the design and delivery of DEI L&D for employees at all levels of the organization and collaborate for strategic alignment with the Diversity and Culture Champions groups
  • Ensure teamwork goals (Organizational Development team, departments/schools, and organization) are aligned with the Strategic Plan, Academic Plan, Research Plan, Indigenous Framework and Departmental goals as appropriate


Staff Learning and Development Specialist

Red River College Polytechnic
01.2016 - 11.2019
  • Executed work using a set of assessment, evaluation and reporting and tracking tools, processes, skills and learning principles to better achieve the required outcomes of the learning strategy, change initiative, &/or project as well as using a project management structured approach in analyzing processes to identify and implement areas for improvement.
  • Created and articulated opportunities that drove high quality, realistic and strategically aligned learning, and development for RRC Polytech employees, leaders and faculty. Developed and maintained relationships with internal stake holders, as well as external vendors and partner organizations to better meet strategic goals and initiatives.
  • Provided organizational, leadership, and staff development services and programs to advance the goals of the College's vision, mission, strategic, and operating plans while ensuring high quality and learner success across the RRC Polytech community.

Manager, Department Training

Family Services, Province Of Manitoba
01.2009 - 12.2015
  • Crafted and implemented a strategic vision for operational resilience during H1N1, Postal Strike, Provincial flooding/disaster relief, including contingency plans and risk mitigation strategies, ensuring business continuity and minimizing disruptions during unforeseen events.
  • Preparing authority seeking documents, conducting program reviews and evaluations; writing briefing notes, discussion papers etc. for senior leaders and department managers, external agencies and the public
  • Maintained professional, organized, and safe inclusive environment for employees, networks and industry partners.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized team performance and talent, through active coaching and mentoring of team members.
  • Launched quality assurance practices for each phase of program development
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Residential Care Licencing Specialist

Family Services, Province Of Manitoba
01.2013 - 06.2015
  • Monitored industry trends to adapt strategies accordingly.
  • Analyzed marketing data and trends to identify opportunities for improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.
  • Conducted regular reviews of operations and identified areas for improvement.

Employment Development Specialist (Policy Analyst)

Family Services, Province Of Manitoba
01.2007 - 01.2009
  • Experience with analyzing, and gathering data/information for the purpose of program and practice development, policy changes/implementation, learning management systems and process improvement, interdepartmental and provincial reviews as well as training, development, and educational trend analysis
  • Identified, evaluated and developed solutions to remove roadblocks to effective change.
  • Recommended updates to current legislation, regulations and policies.
  • Investigated policies currently under discussion to assess impact on employment and educational programming.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help learners and clients achieve goals.


Education

Bachelor of Arts - Criminolgy And Native Studies

University of Manitoba
Winnipeg, MB

Certificate in Public Sector Management (CPSM) -

University of Manitoba And Government of Manitoba
Winnipeg, MB

Certificate in Adult And Continuing Education CACE -

University of Manitoba
Winnipeg, MB

Skills

  • Proficient management of projects and leading project teams ensuring the variables of time, cost and scope are according to charter and sponsor direction Use a project management approach, co-coordinating the logistics and successful delivery of small, medium and enterprise wide (Organizational and Provincial in scope)
  • Extensive knowledge of adult and applied education principles as well actively using these principles when creating our highly dynamic programs and courses within Organizational Development and when coaching and mentoring stakeholders to incorporate the unique characteristics, preferences, and needs of adult learners into the Colleges learning and development programs
  • Led the formation of a collaborative and cross-functional team, bringing together staff, faculty, leadership learning representatives to ensure a comprehensive approach to addressing diverse learning needs
  • Implemented continuous professional development programs for team members, ensuring they stay abreast of the latest educational trends and technologies to better support the evolving needs of the learning community
  • Cultivated a service-oriented mindset within the team, prioritizing responsiveness to individual learning needs and providing timely and tailored solutions to enhance the overall educational experience
  • Instituted regular feedback mechanisms involving staff learners to gauge the effectiveness of learning services, enabling the team to make data-driven improvements and adjustments
  • Strong leadership experience specific to academic program design and delivery as well as the process of creating, planning, and implementing educational/learning programs within an academic institution This involves the strategic development of curriculum, learning objectives, instructional methods, and assessment strategies to meet the educational goals and needs of the learner
  • Utilize strong collaboration, consultation, relationship building skill sets to meet ambitious goals and achieve objectives
  • Comfortable working within tight project time constraints to coordinate urgent initiatives
  • Continue to produce project outcomes when various levels of complexity and ambiguity exist, though implementation of a flexible approach to changes in the environment Comfortable implementing combination approaches of learning (new planning) and selectionism (multiple solutions) for results
  • Effectively enlisted those with expertise and influence to reinforce ideas and plans for successful buy in and roll out of new initiatives
  • Well developed skills to implement quality and process improvement frameworks for learning results, this includes activities such as; cross sectional feedback, formal survey approaches, Steering Group implementation with organizational representation, needs analysis, change management methodology, and maintaining a lesson learned inventory
  • Experienced professional with expertise in facilitation, presentations, and public speaking Skilled in engaging diverse audiences, delivering impactful content, and fostering dynamic learning environments Adaptable in tailoring communication strategies for clarity and audience engagement, with a proven track record in conveying complex information confidently, contributing to successful engagements
  • Network, consult and successfully collaborate with faculty, staff and formal leaders, in addition to other departments, community/external groups/agencies and other Post Secondary Institutions’ in order to share knowledge, resources and problem solve on various issues of mutual interest
  • Engage adult learning principals throughout Organizational Development deliverables of workshops, sessions, and training with an emphasis on applied skills development
  • Support and lead the Organizational Development team to build employee, faculty and leadership development programming with DEI at the core, as we continue to foster a culture of inclusion
  • Interpersonal and communication skills have always been an area of strength when working with and to develop relationships with a wide range of diverse internal and external stakeholders
  • Developed a strategic vision centered around fostering an organizational culture of change adoption, leading to the implementation of PROSCI Methodology, and a community of change practitioners
  • Implemented collaborative learning platforms that facilitated real-time collaboration and discussion among learners, breaking down geographical barriers and promoting a accessible organizational learning community
  • Advanced through leadership roles in the college, from the leadership portfolio as the Staff Learning and Development Specialist to Manager of Organizational Development, showcasing the ability to navigate complex academic environments and implement effective talent and learning development strategies
  • Fostered collaborative learning environments by encouraging interdisciplinary cooperation among ENVISION cohort members leading to innovative research projects and a 100% completion rate across project teams
  • Initiated and led targeted talent development initiatives, including leadership workshops and leadership programs, fostering a culture of continuous learning that contributed to significant year after year increases in staff, leader and faculty professional development engagement
  • Cultivate a continuous learning culture for academic employees by integrating faculty PD into the Organizational Development portfolio, enhancing the instructors skills set and knowledge base
  • Consistently seeks out opportunities to implement quality assurance structure into learner focused programs and initiatives in order to drive student learner success
  • Customer service leader who provides quality experiences for learners, employees and support agents utilizing leadership skills in hiring, training, motivating, problem solving as well as recognizing and reinforcing learners and employees

Professional Development

Professional Development Certificates, Institutes and Programs:

  • 2023 CICAN Leadership Institute for Managers and Program Chairs
  • 2020 PROSCI Change Management Train the Trainer Certification
  • 2018 PROSCI Change Management Certification (Practitioner)
  • Certified Facilitator Korn Ferry Hay Group Leadership Styles & Coaching
  • Associate Business Continuity Professional (ABCP,) Disaster Recovery Institute (DRI) Canada
  • Certified Service Manager (CSM), Institute for Citizen-Centred Service (ICCS)
  • Government of Manitoba: Leadership Development Program
  • Community and Residential Youth Care Worker Certificate, Red River College, Winnipeg, Manitoba


Professional Development and Community Leadership:

  • ACMP MB Chapter Active Member
  • ACMP Global Connect Virtual Conferences - 2021 & 2022
  • MB Learning & Development Network Active Member 2020-current
  • Completed Designed Learning’s - Flawless Consulting level 1
  • Strathmillan Children’s Centre - Past Board of Directors member
  • Service Quality Partners (SQP) - Past Chair of Brown Bag Lunch Committee.
  • Service Quality Partners (SQP) - Past Member of the Learning Opportunities Committee


Additional Professional Development Courses:

  • Red River College Polytechnic - All ENABLE Leadership Development Deliverables and Sessions as well as; Respectful Workplace, Anti-Racism a Journey to Allyship, 4 Seasons of Reconciliation and Ethics for Leaders. All ENAGE All Staff Deliverable and Sessions including; Blanket Exercise, Verbal De-escalation, and Gender and Sexual Identities: Advancing Understanding and Inclusion. LinkedIn Learning -currently maintain 50+ competency collections for personal development and sharing with college community
  • Government of Manitoba Organizational Development - Managing Projects for Results, Strategic Thinking for Management, Managing Change: Starting with You!, Transformational Leadership: Engage, Level and Mobilize, Writing business Proposals, Strategic Staffing: The Recruitment Process, The Plain Language Approach to Writing, Financial Management for Program Managers, Conducting Program Evaluation, and Writing with P.O.W.E.R

Timeline

Manager, Organizational Development

Red River College Polytechnic
11.2019 - Current

Staff Learning and Development Specialist

Red River College Polytechnic
01.2016 - 11.2019

Residential Care Licencing Specialist

Family Services, Province Of Manitoba
01.2013 - 06.2015

Manager, Department Training

Family Services, Province Of Manitoba
01.2009 - 12.2015

Employment Development Specialist (Policy Analyst)

Family Services, Province Of Manitoba
01.2007 - 01.2009

Bachelor of Arts - Criminolgy And Native Studies

University of Manitoba

Certificate in Public Sector Management (CPSM) -

University of Manitoba And Government of Manitoba

Certificate in Adult And Continuing Education CACE -

University of Manitoba

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Carrie Schaepe