Smita Mistry

-Provide expert guidance on complex workers’ compensation claims, ensuring compliance with WSIB legislation
-Support proactive injury management strategies and early intervention to reduce claim duration and costs
-Collaborate with legal counsel, medical professionals, and external vendors
-Analyze claims data and trends to identify opportunities for prevention
- Ensure timely submission of regulatory filings
- Communicate effectively with stakeholders

- Processed, reviewed, and maintained high volumes of confidential legal and claims documentation, ensuring accuracy, completeness, and compliance with legislative and organizational requirements.

- Prepared, verified, and submitted detailed case files, appeals, and supporting documentation within strict deadlines.

- Liaised regularly with legal counsel, government agencies, internal departments, and external stakeholders to reconcile records and provide accurate case information.

- Maintained electronic filing systems and databases, updating records to reflect new information, decisions, or actions.

- Responded to time-sensitive inquiries and provided clear, accurate information while exercising tact, discretion, and professionalism.

- Supported investigations and compliance reviews through document analysis, record tracking, and reporting.

- Managed end-to-end administrative processing of case files, ensuring documentation met legislative and procedural standards.

- Organized, tracked, and reconciled records across multiple systems, identifying and resolving missing or incomplete documentation.

- Communicated with courts, government bodies, employers, and internal teams to support accurate case administration.

- Maintained structured filing systems and document control processes in a high-volume, deadline-driven environment.

- Provided clerical and administrative support to senior staff, contributing to efficient daily operations.

- Coordinated documentation related to claims, medical information, and return-to-work processes, ensuring accuracy and confidentiality.

- Maintained organized electronic and physical records in accordance with regulatory requirements.

- Assisted with data entry, report preparation, and file audits to support operational compliance.

- Responded to inquiries from internal teams and external stakeholders regarding case status and documentation.