Priyesh Mistry
Toronto
Summary
Accomplished leader within Occupational Health Safety, Wellness, and Disability Management. Proven expertise in aligning Short-Term Disability (STD), Long-Term Disability (LTD), Accommodations, Return to Work programs and Workplace Safety and Insurance Board (WSIB) programs with industry best practices, corporate strategy, and legislation. Skilled in providing coaching and mentoring to a multidisciplinary team as well as internal and external stakeholders regarding integrated program delivery while maintaining collaborative relationships and providing expert guidance on complex matters.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HR Consultant - Wellness & Disability Management
CITY OF TORONTO
01.2018 - 07.2023
- Led, coached, and supervised a team of HR disability management professionals, ensuring the integrated delivery of programs aligned with industry best practices and corporate strategies
- Supported the successful delivery of Health & Wellness programs to employees in the case administration of Accommodations, Short Term Sickness and Disability (STD), Long Term Disability and WSIB claims, aligned to industry best practice and corporate strategy
- Managed the day-to-day service delivery of third-party case management services (STD, LTD and WSIB) to ensure service level agreements are being met
- Provided strategic oversight, education, and consultation to all stakeholders across various City business units/divisions, including Shelters, Long-Term Care Homes, 311, Toronto Employment Services, and Toronto Public Health
- Led and actively participated in corporate wellness task forces, initiatives, committees, and project teams, contributing to the development and review of policies, programs, and training
- Notable involvements include the Ergonomic Equipment Committee and Psychological Risk Assessment Task Force
- Participated in the development, implementation, and rollout of the City's Claims Management Software(Quatro Safety), formulating business rules to optimize its application and use
- Engaged in ongoing system improvement initiatives to ensure data accuracy, operational efficiency, and the integrity of HRIS regarding occupational and non-occupational case management software/modules (Quatro Safety, Tableau)
- Contributed to a comprehensive review and redesign of the City's Attendance Management Program, ensuring alignment with corporate strategy, business goals, legislation, and collective agreements
- Collaborated with HR units, including Disability Management, Employee Health & Rehab/Wellness, EFAP, Divisional HR Business Partners, and People Leaders, to develop and update policies, programs, and services
- Delivered expert consultation on disability management, accommodation, and return-to-work initiatives to key stakeholders, including Senior Managers, Executives, leadership teams, Labor Relations, Legal, and Union Representatives across diverse City Divisions
- Fostered collaborative relationships with employees, team leaders, service providers, bargaining agents, and government agencies
- Maintained strong relationships with vendors and stakeholders, ensuring quality services within budgetary constraints
- Collaborated with multiple City Divisions on various initiatives related to Disability and Attendance Management, ensuring a consistent and effective approach across different departments
- Provided subject matter expertise in designing and implementing an in-house early intervention disability management program across various City Divisions
- Developed resources and training opportunities for frontline supervisors and managers in different City Divisions
- Conducted regular training sessions for management, senior management, and disability management staff, covering all aspects of disability management, accommodations, and WSIB claims management
- Led research efforts and delivered monthly and quarterly health and wellness statistical summaries, presenting findings to Division/Client leads for continuous program evaluation and improvement
- Successfully contributed to numerous grievance resolutions, arbitrations, Human Rights, and WSIB appeals at both the ARO and WSIAT levels.
Senior Analyst (Absence & Disability Management)
WILLIS TOWERS WATSON
05.2017 - 08.2017
- Conducted diverse analyses on client data, delivering meaningful insights and ensuring projects stayed on budget
- Collaborated on nationwide projects related to Absence & Disability Management, Health and Wellness, and Employee Engagement
- Conducted audits and developed reports of STD, LTD and other paid time off programs as well as various other Health and Benefits related work for large and mid-market client groups
- Ensured that projects remained on budget and remained profitable
- Conducted customized analysis of STD, LTD, Work Accommodation Programs as well as various other Health and Benefit Related projects including cost savings forecasting and ROI calculations.
Return To Work Specialist
CP RAIL
05.2016 - 11.2016
- Managed the Return-to-Work program/process and workplace accommodations for all running trade employees for Northern and Southern Ontario with a focus on safety sensitive and safety critical job roles
- Worked closely with WSIB team to effectively manage all aspects of WSIB case management a schedule 2 employer including filing claims, contesting claims and appeals.
Wellness and Disability Consultant
CANADIAN BROADCASTING CORPORATON
02.2011 - 01.2015
- Managed and provided consultation on all Health, Safety, Wellness, Disability Management related issues nationally within a strong unionized environment
- Developed, designed and implemented new policies and procedures to help various department's nationwide address disability/attendance, health, workplace accommodations and wellness issues
- Provided consultation and promoted proactive disability management strategies and best practices to prevent future health and disability management related absences and maintained/improved management of human capital
- Key contact for various management projects to ensure timely deliverables which stay within cost/budget
- National WSIB/WCB consultant for a schedule 2 employer responsible for accurate Accident Investigation reports, Employer reports, and contesting WSIB/WCB claims aimed at reducing cost
- Reviewed and assessed confidential medical information and provided strategic management consultation to business unit managers, HR, and Union Representatives regarding disability absences, Return to work and accommodations
- Conducted return to work facilitations from Short Term Disability, Long Term Disability and Workman Compensation absences/claims
- Main liaison with Long Term Disability (LTD) provider regarding LTD plan and service
- Provided council/support to business managers and HR clients on effective people management of employees with medical issues which affected attendance, performance and operations
- Developed strong relationships with Union Representatives, Management, HR, Labour Relations, and various other internal and external stakeholders in resolving complex employment issues related to disability management.
Disability Management Consultant – Team Lead
ACCLAIM ABILITY MANAGEMENT
01.2010 - 02.2011
- Responsible for disability/ability management program plan implementation, execution and quality assurance with various client groups within unionized and non-unionized environments
- Provided coaching, training and support to 6 disability case managers
- Provided consultation to human resources, union representatives, plan/benefit administrators, health care providers, EAP providers and legal counsel on disability claims related issues
- Integral role in the development of SmartSimple, an enterprise disability management software tool, and vender management
- Conducted audits, compiled and analyzed statistical data and provided detailed reports monthly, quarterly and yearly to both internal and external stakeholders.
Short Term Disability Case Manager
SHEPELL - FGI
09.2009 - 01.2010
- Managed the short-term disability claims of one Canada's largest communication and media providers
- Responsible for accurate communication of benefit eligibility and accurate disability pay calculations.
Absence Management Solutions
MANULIFE FINANCIAL
06.2006 - 08.2009
- Adjudicated STD claims based on the outline of the employer sponsored plan
- Identified and utilized appropriate tools to address medical/non-medical barriers resulting in successful return to work.
Dynamic Splint Consultant
South Western Ontario
12.2005 - 05.2006
- Utilized direct marketing and sales strategies to expand sales and generate revenue for the region
- Effective sales closer and increased regional sales by 8%.
Education
Bachelor of Science (H.BSc) Kinesiology -
University of Waterloo
08.2005
Skills
- Leadership & Team Development
- Project Management
- Policy &Program Development
- People Management
- Coaching & Mentoring
- Senior Leadership Presentations
- Addictions Case Management
- Wellness & Mental Health
- Mental Health Case Management Corporate Training
- Performance Management
- Return-To-Work Facilitation
- WSIB Claims Management & Appeals
- Case Management (STD/LTD)
- Conflict Resolution
- Statistical Analysis & Trend Reporting
- Employee/Labour Relations
- OHSA, WSIAT, Human Rights Code Legislation, PIPEDA, PHIPA, AODA
- Workplace Accommodations
Certification
- Certified Disability Management Professional, Candidate CDMP
- Infrastructure Health & Safety Association, Certificate Occupational Health & Safety, 10/2023
- Workplace Law Consulting Inc., Certificate Workplace Investigations, 06/2023
- Canadian Centre For Occupational Health & Safety, Certificate Mental Health in The Workplace, 10/2023
- Canadian Centre For Occupational Health & Safety, Certificate Psychological Health & Safety, 11/2023
Accomplishments
- Participated in and led the development, implementation, and roll out of the City's of Toronto's Disability/Case Management Software (Quatro Safety) for in-house disability management
- Supported the development of related health & wellness services, policies, key performance indicators, processes for STD, LTD, WSIB, and fitness for duty programs
- Innovated and executed a creative strategic plan resulting in a 65% reduction of intermittent absenteeism, maintained for 3 years during my tenor
- Developed and maintained a trusted relationship with Union representatives, reducing disability management-related grievances to 0% over a 4 years period
- Launched and developed a nationwide training program for disability management staff and key stakeholders
- Directed and oversaw and led the City of Toronto highest risk Divisions, through the complexities of the pandemic in disability management, accommodations, and occupational health & safety
- Reduced STD absences requiring transition to LTD by almost 10% through holistic and proactive disability management strategies
Languages
English
Native or Bilingual
Timeline
HR Consultant - Wellness & Disability Management
CITY OF TORONTO
01.2018 - 07.2023
Senior Analyst (Absence & Disability Management)
WILLIS TOWERS WATSON
05.2017 - 08.2017
Return To Work Specialist
CP RAIL
05.2016 - 11.2016
Wellness and Disability Consultant
CANADIAN BROADCASTING CORPORATON
02.2011 - 01.2015
Disability Management Consultant – Team Lead
ACCLAIM ABILITY MANAGEMENT
01.2010 - 02.2011
Short Term Disability Case Manager
SHEPELL - FGI
09.2009 - 01.2010
Absence Management Solutions
MANULIFE FINANCIAL
06.2006 - 08.2009
Dynamic Splint Consultant
South Western Ontario
12.2005 - 05.2006
Bachelor of Science (H.BSc) Kinesiology -
University of Waterloo
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