Smilona Bhuyan
QC
Summary
Experienced IT professional with over 10 years in Salesforce projects, covering implementations, deployments, and support. Skilled in the full SDLC, quality management, and Agile methodologies using Jira. Expert in collaborating with stakeholders, product owners, and SMEs to optimize business processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Business Analyst /Release Manager
Great Minds PBC
Washington , District Of Columbia
12.2020 - Current
- Led a team of business analysts in optimizing Salesforce CRM functionalities, resulting in a 25% increase in sales productivity.
- Spearheaded the migration from Salesforce Classic to Lightning, enhancing user experience and operational efficiency.
- Collaborated with stakeholders to identify business needs, translating them into technical requirements and actionable Salesforce solutions.
- Designed and implemented customized reports and dashboards, providing key insights that supported strategic decision-making.
- Initiated and led a cross-functional team in a comprehensive Salesforce data cleanup project, enhancing data accuracy and CRM system performance.
- Implemented advanced Salesforce automation using Flow, streamlining workflows and increasing operational efficiency by 20%.
- Conducted in-depth Salesforce training sessions for over 100 users, greatly improving adoption rates and user competence.
- Developed a comprehensive release calendar in collaboration with business analysts, developers, and stakeholders, aligning software releases with business goals and minimizing operational impact.
- Implemented rigorous risk management strategies for releases, identifying potential issues early and developing contingency plans, thereby reducing rollback rates by 40%.
- Enhanced communication and collaboration among development, QA, and operations teams through the establishment of clear release protocols and regular cross-functional meetings, improving team synergy and efficiency.
Salesforce Product Owner/Scrum Master
Cisco Duo Security Inc
Ann Arbor , Michigan
03.2020 - 12.2020
- Championed the Agile methodology, leading Scrum ceremonies (sprints, stand-ups, retrospectives) for Salesforce development teams, resulting in a 40% increase in project delivery speed.
- Owned the Salesforce product backlog, prioritizing and refining features based on business value and stakeholder feedback, ensuring alignment with strategic goals and maximizing ROI.
- Facilitated collaboration between developers, business analysts, and stakeholders, acting as a liaison to translate business needs into actionable development tasks within the Salesforce platform.
- Implemented Salesforce solutions that increased customer satisfaction by 25%, leveraging feedback and data analytics to guide feature development and enhancements.
- Managed cross-functional project teams in a fast-paced environment, resolving impediments and fostering an environment of open communication and transparency.
Salesforce Business Analyst
Ameren Corporation
Missouri
06.2018 - 03.2020
- Acted as a liaison between client area, technical organization, and other affected areas by planning, conducting and directing the analysis of highly complex business problems to be solved through strategic eCommerce-based solutions (e.g., Intranet and Internet).
Technology Analyst
Infosys Limited
Bengaluru , Karnataka
06.2014 - 07.2016
- Perform detailed analysis of business and technical requirements and designed solution by customizing various standard objects of Salesforce.com SFDC and using other Platform based technologies such as Visualforce and Force.com.
Senior System Engineer
Infosys Limted
Bengaluru , Karnataka
01.2012 - 06.2014
- Rendered effective solutions for configuration and customization of issues like Tech-packs and costing.
Education
Master of Science - Information Systems
The Pennsylvania State University
05.2018
Bachelor of Technology - Mechanical Engineering
Punjab Technical University
05.2011
Skills
- Proficient in Salesforce CRM, including Sales Cloud, Service Cloud, and Salesforce Lightning
- Proficient in Salesforce technologies including Data Loader, Process Builder, Lightning, Apex, and Visualforce; experienced with configuration, SOQL, and creating workflows, flows, validation rules, permission sets, formula fields, and reports
- Expert in business process reengineering and CRM strategy development
- Strong analytical and problem-solving skills
- Excellent leadership and team management abilities
- Effective communication and stakeholder management skills
Certification
- Salesforce Certified Salesforce Administrator (Credential ID 18971009)
- Salesforce Certified Platform Developer I (Credential ID 18971009)
Accomplishments
- Served as a ‘Global Ambassador' and Volunteer as a ‘Global Lion Mentor' for International Student Support Services, Pennsylvania State University.
- Outstanding MSIS Student Award at Pennsylvania State University.
- Awarded “Most Valuable Player” at Infosys Limited.
- College color holder for winning bronze medal in basketball tournament.
Languages
English
Full Professional
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Lead Business Analyst /Release Manager
Great Minds PBC
12.2020 - Current
Salesforce Product Owner/Scrum Master
Cisco Duo Security Inc
03.2020 - 12.2020
Salesforce Business Analyst
Ameren Corporation
06.2018 - 03.2020
Technology Analyst
Infosys Limited
06.2014 - 07.2016
Senior System Engineer
Infosys Limted
01.2012 - 06.2014
Master of Science - Information Systems
The Pennsylvania State University
Bachelor of Technology - Mechanical Engineering
Punjab Technical University
- Salesforce Certified Salesforce Administrator (Credential ID 18971009)
- Salesforce Certified Platform Developer I (Credential ID 18971009)
Similar Profiles
Jessica MoxenJessica Moxen
Operations Analyst at Great MindsOperations Analyst at Great Minds
Jeniqua MoranJeniqua Moran
COACHING PERFORMANCE LEAD at GREAT MINDSCOACHING PERFORMANCE LEAD at GREAT MINDS
Deanne RepichDeanne Repich
Program Director at Great Minds Learning CommunityProgram Director at Great Minds Learning Community