SLYMA KUELA
Ottawa,Canada
Summary
Results-oriented business advisor with a strong background in customer service, data management, and financial support. Proven ability to establish advisory relationships, develop tailored solutions, and drive business development. Adept at understanding diverse business sectors and client needs, providing exceptional service, and supporting client satisfaction through effective communication and problem-solving skills. Fluent in English and French, with a keen interest in continuous learning and staying abreast of industry standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Wendy's
11.2022 - 05.2024
- Managed order processing and payment transactions with attention to detail, ensuring a smooth customer experience
- Assisted in inventory management and quality control, contributing to operational efficiency and maintaining product standards
- Participated in opening and closing procedures, demonstrating reliability and adherence to operational guidelines
Internship Student
UBA Bank
05.2022 - 08.2022
- Supported financial advisory services by preparing detailed reports and assisting with the development of integrated service offers
- Gained experience in document collection, data entry, and report preparation, which supported accurate financial management and client interactions
- Engaged in meetings with senior management to discuss financial goals and client needs, contributing to strategic decision-making
Customer Service Representative
Amazon
02.2020 - 11.2021
- Provided accurate information and support for a diverse range of customer inquiries, maintaining a high level of professionalism and achieving a customer satisfaction score above 85%
- Identified customer needs and opportunities for upselling, developing tailored solutions to enhance customer experience and drive business growth
- Collaborated with various departments to resolve complex issues, demonstrating strong problem-solving skills and effective communication
Education
Associate of Applied Science - Accounting
UQO
Gatineau, QC09.2026
High School Diploma - French Baccalaureat - Grade 12
French High School Saint-Exupery
07.2022
Skills
- Client Relationship Management
- Financial Products and Services
- Business Development and Advisory
- Data Analysis and Reporting
- Bilingual Communication (French and English)
- Negotiation and Solution Development
- Customer Service Excellence
- Market Trends and Business Sector Understanding
Accomplishments
- Collaborated with team in my banking internship to obtain a big deal for UBA bank development.
- Founder of a feminist book club with more than 20 womens
- obtain a pix certification (network using certificate)
- obtain Uottawamerit scolarship during two years
Certification
Food Safety Certification, 2022
Languages
French
Native or Bilingual
English
Full Professional
Activities
- Founder, Book Club focusing on feminist literature
- Community Manager, Instagram page promoting feminist education
- Member, 'Pour Un Sourire' charity, supporting women and children annually
Timeline
Crew Member
Wendy's
11.2022 - 05.2024
Internship Student
UBA Bank
05.2022 - 08.2022
Customer Service Representative
Amazon
02.2020 - 11.2021
High School Diploma - French Baccalaureat - Grade 12
French High School Saint-Exupery
Associate of Applied Science - Accounting
UQO
Similar Profiles
Terrance ScottTerrance Scott
Crew Member at Wendy'sCrew Member at Wendy's
Yejide Adeniyi KosokoYejide Adeniyi Kosoko
Crew Member at Wendy'sCrew Member at Wendy's
Marquise RollinsMarquise Rollins
Team Member at Wendy'sTeam Member at Wendy's
Hannah GreenHannah Green
Crew Member at Wendy'sCrew Member at Wendy's
Jake Atkins MRTPIJake Atkins MRTPI
Intermediate Planner at Stantec CanadaIntermediate Planner at Stantec Canada