Skyler Lee
Diamond Bar
Summary
Dynamic tennis coach and former Apple Specialist with 3+ years experience in managing and communicating with large groups of people. Skilled in leadership and technical troubleshooting, fostering positive learning environments while demonstrating technical knowledge. Communicative and collaborative in English and Mandarin to enhance student experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tennis Coach
Self-Employed
08.2022 - Current
- Analyze live tennis play to develop student-tailored lesson plans that address weaknesses.
- Provide clear and encouraging communication to promote a positive, yet competitive learning environment.
- Prepare students for tournament and league play through effective drills and demonstrations.
Specialist
Apple
08.2024 - 02.2025
- Achieved and maintained a 100% customer experience rating, demonstrating consistent excellence in support and responsiveness.
- Engaged in meaningful conversations with customers to provide tailored product recommendations.
- Troubleshooted technical issues and supported new device setups with my extensive Apple product and ecosystem knowledge.
- Collaborated with team members using system communications to streamline operations and prioritize tasks, reducing wait times and creating a better customer experience.
Tennis Coach Director
Youth League Tennis
08.2022 - 08.2024
- Led tennis group lessons of up to twelve students, establishing rules while creating a positive learning environment
- Provided clear communication and constructive feedback to develop effective tennis techniques.
- Collaborated with other coaches to optimize lesson plans and stay organized.
Volunteer Services Associate
Discovery Cube Orange County
07.2017 - 03.2020
- Managed exhibits, ensuring proper functionality of electronic devices while supervising customers.
- Assisted hundreds of visitors by addressing questions or problems to fulfill customer satisfaction.
- Coordinated with team members during special events to efficiently set up equipment and materials.
Education
BBA - Computer Information Systems
California State Polytechnic University, Pomona
Pomona, CA05-2027
Skills
- Leadership
- Communication
- Constructive Criticism
- Technical Proficiency
- Troubleshooting
- Excel
- Chinese Mandarin- Advanced
- SQL / Python
Certification
- Google Cybersecurity Certificate (February 2024)
Cybersecurity program with key topics such as network security, database management, and basics of programming languages.
- AWS Cloud Foundations - Academy Graduate (December 2025)
Learning academy focused on Amazon Web Service products including AWS IAM, EC2, S3, and CloudWatch. Provided an understanding of the AWS ecosystem, deployment, and usage.
Timeline
Specialist
Apple
08.2024 - 02.2025
Tennis Coach
Self-Employed
08.2022 - Current
Tennis Coach Director
Youth League Tennis
08.2022 - 08.2024
Volunteer Services Associate
Discovery Cube Orange County
07.2017 - 03.2020
BBA - Computer Information Systems
California State Polytechnic University, Pomona