DOMINIKA ZUZANSKA
Niagara Academy of Tennis
St. Catharines,Canada
3
years of professional experience
1
Certification
Highly motivated professional with extensive experience in academic settings. Demonstrated ability to contribute to complex projects, showcasing strong analytical skills, critical thinking, and adaptability. Committed to achieving measurable outcomes and fostering a positive, results-driven environment as a collaborative team player. Skilled in managing multiple tasks, problem-solving, and effectively communicating with diverse groups.
Work History
Tennis Coach
2 Years 6 Months- Coaching children and adults of all ages in all different levels of tennis (beginner-competitive)
- Running groups of multiple sizes
- Returning clients with very satisfied results
- Academy administrative work
- Running Tournaments
Supervisor, key Holder
2 Years 1 Month- Leading and responsible for a team and over the store
- Got promoted from associate to key holder in 6 months
- Administrative work (emails, supplies, shipments, etc)
- Prevented Problems and increased customer satisfaction
- Improved teamwork and employee relations
- Increased sales
Sales and Claims Executive - Remote
7 Months- Experience in Remote work
- Sales Meetings with clients and prospective clients
- Bringing new clients to the company
- Calls and follow-ups with customers
- Email correspondence
- Reviewing and processing insurance claims
- Data inputting and tracking files and documents
Sales Associate
5 Months- Open and closing procedures; balancing tills, cleaning the store and preparing for the next day
- Increased Sales
- Improved customer satisfaction
Member Services Representative Teller
5 Months- Serving members' banking needs and problems
- Improved customer satisfaction by communicating in a professional manner
- Handling large sums of money with accuracy
- Maintaining client privacy and personal information
Education
Bachelor of Arts - Sociology, criminology, media and marketing studies
- Concentration in criminology
- Minor in media and marketing studies
Skills
Computer skills
Excel
Word
Outstanding customer service
Strong work ethic
Decision-making
Analytical thinking
Process improvement
Reliable
Quick learner
Problem solver
Emotional intelligence
Leadership
Motivational leadership style
Exercise program design
Training routines
Safety awareness
Conflict management
Social media and promotions
Strategic planning
Critical thinking
Investigative skills
Claims auditing
Time management
Training and mentoring
Staff management
Certification
- Tennis Instructors Certification
- TPA - Respect in Sports - Activity Leader Certification
- NCCP Make Ethical Decisions (MED)
- McGill Personal Finance Essentials
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
References
Available upon request
Extra
I have worked with small businesses to help create websites and market their product., https://www.compassionatedownsizing.com/
Timeline
Tennis Coach
Niagara Academy of Tennis
04.2024 - CurrentRead More
Sales and Claims Executive - Remote
Securranty Inc
10.2023 - 05.2024Read More
Supervisor, key Holder
Jack and Jones
08.2022 - 09.2024Read More
Sales Associate
Guess
03.2022 - 08.2022Read More
Member Services Representative Teller
Ukrainian Credit Union
09.2021 - 02.2022Read More
Brock University
Bachelor of Arts from Sociology, criminology, media and marketing studies
Read More