SKYLA KRAUSZ
Williams Lake,BC
Summary
Sales and Administrative Associate specializing in customer relationship building and professional communication. Demonstrated strong work ethic and adaptability while effectively managing tasks independently. Delivered exceptional interpersonal skills to foster positive interactions and navigate new challenges.
Overview
11
11
years of professional experience
Work History
Sales Associate/Office Administration Assistant
Sandtronic Business Systems Ltd.
Williams Lake, BC
10.2018 - 09.2026
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Executed sales strategies to boost revenue and enhance product visibility.
- Built relationships with customers to encourage repeat business.
- Trained new associates on sales techniques and product knowledge, fostering stronger team capabilities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with management on strategic initiatives to optimize sales processes and efficiency.
- Assisted in inventory management, ensuring accurate stock levels and availability.
- Facilitated timely delivery of quotes to clients while managing project execution from start to finish.
- Utilized software tools including Sage 300 and Microsoft Office Suite to enhance productivity.
- Managed incoming calls on a multi-line phone system, directing inquiries to appropriate departments.
- Handled client inquiries and resolved service concerns professionally.
- Directed clients to appropriate departments while fostering a supportive atmosphere for distressed customers.
- Operated photocopiers and office equipment to support daily administrative tasks.
- Organized and maintained client files, ensuring confidentiality and professionalism in record-keeping.
- Oversaw management and maintenance of company vehicle fleet to ensure operational efficiency.
Sales Associate
Staples
Williams Lake, BC
08.2015 - 10.2018
- Organized racks and shelves to enhance store appeal, engage customers, and promote merchandise.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted customers in locating products and checked system for availability at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Created eye-catching displays that showcased products and encouraged shopper purchases.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Lake City Secondary School
Williams Lake, BCSkills
- Customer Service
- Financial transaction management
- Sage 300
- Microsoft Office Suite
- Administrative support
- Problem solving
- Attention to detail
- Multitasking strength
- Team collaboration
- Conflict resolution
- Relationship building
- Superb time management
- Excellent people skills
- Excellent people skills
Timeline
Sales Associate/Office Administration Assistant
Sandtronic Business Systems Ltd.
10.2018 - 09.2026
Sales Associate
Staples
08.2015 - 10.2018
High School Diploma -
Lake City Secondary School