Tracey Pye
St.John’s,Canada
Summary
Dynamic sales professional with a proven track record at FJ Wadden, excelling in client relationship management and sales negotiation. Adept at driving revenue growth through effective communication and strategic thinking, I consistently enhance customer satisfaction and retention while managing multiple projects efficiently. Committed to delivering results and fostering strong client connections.
Overview
13
13
years of professional experience
Work History
Inside Sales Rep /Office Administration Assistant
FJ Wadden
St. John's, Newfoundland and Labrador
06.2025 - Current
- Managed customer accounts to ensure satisfaction and retention.
- Developed relationships with key clients through regular follow-ups and communication.
- Prepared sales presentations tailored to client needs and preferences.
- Resolved customer inquiries and issues promptly to maintain positive relationships.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Maintained detailed records of customer interactions, orders and account status updates.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Assisted in the development of sales materials, including brochures and online content.
- Managed multiple sales projects simultaneously and met deadlines.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Operated register, handled cash and processed credit card transactions.
- Managed incoming calls and routed inquiries to appropriate personnel.
- Assisted in preparing reports and presentations for team meetings.
- Processed correspondence and maintained accurate filing systems.
- Supported onboarding of new employees by preparing necessary materials.
- Collaborated with team members to ensure seamless daily operations.
- Organizing and maintaining filing systems, both manual and electronic.
- Updating customer information in the database system.
- Providing administrative support to management team members.
- Greeting clients or visitors as they enter the office.
- Preparing invoices for payment processing using accounting software programs.
- Troubleshooting basic technical issues related to office equipment or software applications.
- Provided administrative support to ensure efficient operation of office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Contact Center Agent/Collections Contact Officer
Canada Revenue Agency
St. John's, Newfoundland and Labrador
01.2021 - 01.2024
- With this employer, I collected overdue business GST/HST, payroll, and income tax.
- This job entailed answering general inquiry questions from taxpayers across Canada.
- Reviewed taxpayer accounts for compliance with federal regulations and guidelines.
- Assisted clients with inquiries regarding tax obligations and entitlements.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Maintained detailed records of taxpayer interactions and case resolutions.
- Educated taxpayers on their rights and responsibilities under the Income Tax Act.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Ensured the security and confidentiality of sensitive information.
- Developed and maintained relationships with key clients and stakeholders.
- Maintained positive working relationship with fellow staff and management.
Manager
The Burger House
St. John's, Newfoundland and Labrador
06.2020 - 09.2021
- Oversaw daily operations for food service and hospitality at a busy burger restaurant.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Developed training programs for new employees focusing on customer service excellence.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Implemented health and safety protocols to ensure compliance with regulations.
- Enhanced customer experience by resolving issues and addressing feedback promptly.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
Manager
Argentia Camp Services
St. John's, Newfoundland and Labrador
01.2018 - 01.2020
- I handled the day-to-day general operations, which included overseeing the housekeeping department and the kitchen to ensure patrons had the best experience possible.
- I am a hands-on manager; I actively worked in both departments.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Enhanced customer experience by resolving issues and addressing feedback promptly.
- Enforced customer service standards and resolved customer problems to uphold quality service.
HOUSEKEEPING MANAGER
TERRA NOVA HOSPITALITY
01.2013 - 01.2018
- Supervised daily housekeeping operations to ensure cleanliness standards.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Developed schedules to optimize staff coverage and workflow efficiency.
- Inspected guest rooms and public areas for quality assurance and compliance.
- Resolved customer complaints in a timely manner.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Provided support during special events such as conferences or conventions when necessary.
Education
High School Diploma -
Musgravetown High
Musgravetown, NL06-1992
Skills
- Computer skills
- Customer relationship management
- Account management
- Product knowledge
- Client communication
- Problem solving
- Effective communication
- Time management
- Strategic thinking
- Clear phone manner
- Cold calling
- Documentation and reporting
- Relationship building
- Customer service
- Sales negotiation
- Sales expertise
- Warm calling
- Telephone sales
- Organizational skills
- Goal setting
- Data entry
- Sales closing
- Payment processing
- Attention to detail
- Driven
- Upselling and cross selling
- Client retention
References
- Paul Bateman, (709) 691-0315
- Nancy Tarrant-Snow, (709) 728-9839
- Rosalynd Tarrant, (709) 743-8210
Timeline
Inside Sales Rep /Office Administration Assistant
FJ Wadden
06.2025 - Current
Contact Center Agent/Collections Contact Officer
Canada Revenue Agency
01.2021 - 01.2024
Manager
The Burger House
06.2020 - 09.2021
Manager
Argentia Camp Services
01.2018 - 01.2020
HOUSEKEEPING MANAGER
TERRA NOVA HOSPITALITY
01.2013 - 01.2018
High School Diploma -
Musgravetown High