Skena Aleosf
Gloucester,CA
Summary
Highly motivated undergraduate with excellent team working skills and a proven track record of success in customer service and marketing roles. Actively enrolled in the Dental Hygiene Program at Algonquin College's Ottawa Campus. Eagerly seeking a part-time role as a sterilizing Assistant/ dental receptionist to leverage the skills and contribute to the success of the dental practice.
Overview
5
5
years of professional experience
7
7
Certificate
Work History
Pharmacy Assistant
Loblaws and Independent
08.2023 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours, and pharmacy procedures.
- Assisted the pharmacy team with various tasks to ensure smooth operations and excellent customer service.
- Managed medication labeling and packaging, adhering to pharmacy guidelines and safety protocols.
- Processed prescription orders accurately and efficiently, maintaining attention to detail.
- Collaborated with pharmacists to provide patients with necessary information about their medications.
- Handled cash and point-of-sale transactions, ensuring accuracy and compliance with pharmacy procedures.
- Supported the pharmacy's inventory management by restocking shelves and maintaining proper storage of medications.
- Provided exceptional customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
- Contributed to the overall efficiency of the pharmacy by assisting in administrative tasks and maintaining a clean and organized workspace.
Pharmacy Assistant
Shoppers Drug Mart
Merivale, ON
10.2023 - 02.2024
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours, and pharmacy procedures.
- Assisted the pharmacy team with various tasks to ensure smooth operations and excellent customer service.
- Managed medication labeling and packaging, adhering to pharmacy guidelines and safety protocols.
- Processed prescription orders accurately and efficiently, maintaining attention to detail.
- Collaborated with pharmacists to provide patients with necessary information about their medications.
- Handled cash and point-of-sale transactions, ensuring accuracy and compliance with pharmacy procedures.
- Supported the pharmacy's inventory management by restocking shelves and maintaining proper storage of medications.
- Provided exceptional customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
- Contributed to the overall efficiency of the pharmacy by assisting in administrative tasks and maintaining a clean and organized workspace.
Customer Service Manager
Walmart
12.2021 - 07.2023
- Holding store key, ensuring security and integrity.
- Handled daily tasks of processing Walmart's Mastercards.
- Oversee and manage customer service department, leading team of dedicated customer service representatives.
- Foster positive work environment by training and supervising team, promoting collaboration and high performance.
- Proactively resolve customer inquiries, complaints, and escalations, ensuring prompt and professional resolution.
- Develop and implement strategies to improve customer service processes, resulting in enhanced customer experience and increased customer satisfaction.
- Collaborate with cross-functional teams to identify areas for improvement and implement effective solutions.
- Utilize excellent communication and interpersonal skills to build strong relationships with customers and ensure their needs are met.
Fulfillment Associate
Amazon YOW3
12.2022 - 05.2023
- Selected and filled orders from stock to fulfill customer requirements.
- Collaborated with team to efficiently process and fulfill customer orders.
- Maintained inventory accuracy and ensured proper storage and handling of products.
- Operated fulfillment equipment and systems while adhering to safety protocols.
- Contributed to high-paced, deadline-driven environment to meet productivity goals.
Online Marketing Coordinator
Forever Living Products
09.2019 - 12.2021
- Organized promotional and educational events for girls.
- Provided sales support for cosmetics and personal care products.
- Successfully promoted and marketed Forever Living Products to potential customers.
- Developed marketing strategies and implemented campaigns to increase brand awareness.
- Collaborated with team to create engaging content for various marketing channels.
- Created and designed high-quality images for our products for advertisements.
- Helped customers with inquiries and ensured customer satisfaction.
- Processed and shipped customer orders.
Education
Ontario College Advanced Diploma - Dental Hygiene Program
Algonquin College
Ottawa, ON12.2025
Ontario College Advanced Diploma - Pre-Health Sciences
Algonquin College
Ottawa, ON04.2023
Ontario Secondary School Diploma -
Bell High School
Ottawa, ON06.2022
Skills
- Expertise in labeling and packaging medications in accordance with pharmacy guidelines, and processing prescription orders accurately
- Hold various certifications related to health and safety
- Handled medication inventory, restocked shelves, and maintained proper storage
- Store management expertise, skilled key holder
- Excellent communication and interpersonal skills for assisting customers with inquiries and ensuring customer satisfaction
- Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail and meeting goals while ensuring quality work
- Effective team leader, fostering collaboration through training and supervision
- Demonstrates accuracy in processing payments, handling cash, and managing point-of-sale transactions
- Emphasis on safety protocols and compliance
- Adaptable, flexible, and organized
- Creates impactful marketing campaigns to enhance brand awareness and attract customers
- Able to manage customer orders, processing, and shipping
Certification
- First Aid CPR/AED Certification
- WHMIS Certification
- BLS Certification
- AODA Certification
- OHSA Certification
Additional Information
- Leadership Essentials
- Accident Investigation Awareness
- Resilience & Stress Management
- Diversity Training Certification
- Effective Communication Skills
- Creating Great Teamwork
- Time Management
- Exceptional Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Pharmacy Assistant
Shoppers Drug Mart
10.2023 - 02.2024
Pharmacy Assistant
Loblaws and Independent
08.2023 - Current
Fulfillment Associate
Amazon YOW3
12.2022 - 05.2023
Customer Service Manager
Walmart
12.2021 - 07.2023
Online Marketing Coordinator
Forever Living Products
09.2019 - 12.2021
Ontario College Advanced Diploma - Dental Hygiene Program
Algonquin College
Ontario College Advanced Diploma - Pre-Health Sciences
Algonquin College
Ontario Secondary School Diploma -
Bell High School
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