Siva Pillay
Calgary,AB
Summary
Dynamic professional with a proven track record in inventory control and customer service excellence, notably at Emily Carr College of Art Design. Skilled in streamlining operations for cost reduction and enhancing customer satisfaction through effective communication and adaptability. Demonstrates strong organizational skills and a commitment to safety protocols, driving significant improvements in warehouse efficiency.
Overview
26
26
years of professional experience
Work History
Survey Interviewer
DRBC Discovery Research LTD
Calgary, Canada
06.2023 - Current
- First point of contact, meet and greet
- Gathered information about survey topics
- Maintained accurate records of research
- Collected data from primary sources such as customers
- Ensured confidentiality of collected data by adhering strictly to company policies regarding privacy
- Established rapport with respondents by creating a comfortable environment for them to provide honest answers
- Obtained from interview for completeness and accuracy
Research Interviewer
Alberta Health Services
Calgary, Canada
02.2023 - Current
- Contacted former patients from prepared lists to conduct interviews and obtain information
- Analyzed data from surveys, old records, or case studies using statistical software
- Conducted research to gather information about survey topics
- Demonstrated excellent communication skills by engaging in active listening, probing for further information, and summarizing key points during interviews
Customer Service Representative
Mount Royal University
Calgary, Canada
05.2013 - Current
- First point of contact when visitor approached Information desk
- Handled customer complaints and inquiries in a courteous and efficient manner
- Addressed customers courteously using suitable methods and problem-solving skills
- Processed orders and detailed transaction information to customers with attention to detail
- Maintained knowledge of company products and provided helpful suggestions and recommendations to customers
- Assisted with training and mentoring new team members
- Developed strong customer relationships and loyalty through effective communication
Customer Services Agent
University of Calgary
Calgary, Canada
08.2008 - 05.2013
- First point of contact when visitors approached the information desk
- Responded quickly to meet customer needs and resolve problems
- Informed clients of essential travel information, travel times, and transportation connections
- Managed and coordinated multiple projects and identified ways to improve efficiency in operations
- Promoted particular destinations, tour packages, and other travel services
- Responded to telephone inquiries and complaints
Inventory Control Team Lead
Emily Carr College of Art Design
Vancouver, British Columbia
04.1999 - 09.2001
- Managed incoming shipments to maintain optimal stock levels.
- Implemented organizational best practices for inventory.
- Streamlined inventory management processes by identifying areas for improvement.
- Conducted staff training on inventory control techniques.
- Oversaw warehouse operations, ensuring accurate receiving and shipping processes.
- Ensured compliance with safety regulations by regularly inspecting warehouse equipment and facilities.
- Accurately balanced payments and daily register.
Education
Non-Credit Studies -
University of Calgary
Calgary09.2008
New Media -
Southern Alberta Institute of Technology
Calgary09.2004
Studio Major -
Emily Carr University of Art & Design
Vancouver06.1991
Skills
- Organizational skills
- Time management
- Adaptability
- Excellent communication
- Event coordination
- Computer proficiency
- Multitasking capabilities
- Positive attitude
- Problem-solving abilities
- Safety, Inventory, Control, Awareness
- Customer Service Excellence
- Inventory records
- Inventory counts
- Sorting inventory
- Verifying inventory
- Inventory organization
- Warehouse operations
- Shipping procedures
- Stock control
- Receiving processes
- Performance monitoring
- Part repairs and replacement
- Loading and unloading
- Shipping and receiving
- Hazardous materials handling
- Shipping documentation
- Sorting and labeling
- Material handling
- Safety protocols
- Cost reduction
- Basic computer proficiency
- Punctual and dependable
- Barcode scanning
- Sanitation procedures
- Strong communication skills
- Organization
Application
12/02/24, Job Bank #3162147, Bottle Sorter, Chinook Bottle Depot, 108 61 Ave. SE, Calgary, AB, T2H 0R2
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveTimeline
Survey Interviewer
DRBC Discovery Research LTD
06.2023 - Current
Research Interviewer
Alberta Health Services
02.2023 - Current
Customer Service Representative
Mount Royal University
05.2013 - Current
Customer Services Agent
University of Calgary
08.2008 - 05.2013
Inventory Control Team Lead
Emily Carr College of Art Design
04.1999 - 09.2001
Non-Credit Studies -
University of Calgary
New Media -
Southern Alberta Institute of Technology
Studio Major -
Emily Carr University of Art & Design
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