Siva Pillay
Calgary,AB
Summary
Results-driven leader with a proven record of exceeding sales targets and enhancing customer loyalty at DRBC Discovery Research Ltd. Expertise in customer service and Microsoft Word, combined with strong problem-solving skills, has led to notable improvements in client satisfaction. Demonstrated ability to foster team collaboration and drive operational efficiency, reflecting a commitment to achieving outstanding results.
Overview
12
12
years of professional experience
Work History
Survey Interviewer
DRBC Discovery Research Ltd
Calgary, Alberta
06.2023 - Current
- Fostered client rapport by engaging in courteous interactions.
- Handled collection of deposits and payments.
- Streamlined the order process by acting as an intermediary between buyers and customers.
- Addressed concerns of customers by phone, email, and chat.
- Exceeded sales targets by employing effective marketing techniques.
- Ensured on-time delivery of goods and services through constant tracking.
- Provided exceptional customer service to ensure customer satisfaction.
Research Interviewer
Alberta Health Services
Calgary, Alberta
09.2021 - Current
- Averted major account losses through meticulous problem-solving.
- Built rapport with clients by maintaining approachable and cheerful demeanor.
- Collected deposits or payments and arranged for billing.
- Introduced effective strategies for optimizing support processes.
Customer Services Representative
Mount Royal University
Calgary, Alberta
03.2013 - 05.2021
- Maintained customer relationships by following up after purchases.
- Established enduring business relationships enhancing customer loyalty.
- Facilitated communication between customers and retail buyers to expedite orders.
- Surpassed set service targets integrating customer service, sales practices and employee management techniques.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Some College (No Degree) - Digital Media
SAIT
Calgary, AB08-2009
Some College (No Degree) - Continous Education
University of Calgary
Calgary, AB09-2001
Some College (No Degree) - Fine Arts Majors
Emily Carr University of Art And Design
Vancouver, BCSkills
- Supervision and leadership
- Customer service
- Teamwork and collaboration
- Conflict resolution
- Troubleshooting
- Organizational skills
- Relationship building
- Excellent communication
- Problem-solving
- Task prioritization
- Computer skills
- Critical thinking
- Good Telephone Etiquette
- Friendly, positive attitude
- Problem resolution
- Public speaking
- Microsoft Word
References
References available upon request.
Timeline
Survey Interviewer
DRBC Discovery Research Ltd
06.2023 - Current
Research Interviewer
Alberta Health Services
09.2021 - Current
Customer Services Representative
Mount Royal University
03.2013 - 05.2021
Some College (No Degree) - Digital Media
SAIT
Some College (No Degree) - Continous Education
University of Calgary
Some College (No Degree) - Fine Arts Majors
Emily Carr University of Art And Design
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