Situa Iosefa
Hayward
Summary
Detail-oriented Network Support Engineer with experience monitoring networks, fixing problems, and ensuring consistent service for customers and teams.
Overview
47
47
years of professional experience
Work History
Network Support Engineer
Motion
04.2013 - 04.2025
- Monitored network and system capacity using internal communication and reporting systems to identify and resolve potential issues
- Built and maintained T1 and T3 systems to support capacity management and service continuity
- Disconnected phone services for non-payment in accordance with company policies and procedures
- Managed and tracked equipment inventory to ensure accuracy and availability
- Provided operational and administrative support to Area Managers
- Supported deload projects
- Managed email, voicemail, and time reporting to support daily operations
- Resolved T2 misroutes by identifying and correcting outdated system configurations
- Provided administrative support to team
- Maintained a strong customer focus by managing contacts, addressing inquiries, and supporting service needs
FAC Admin
AT&T
5005 Executive Pkwy, San Ramon, CA 94583
08.1978 - 08.2011
- Monitored system capacity using communication and reporting tools to proactively address issues
- Built and maintained T1 and T3 systems to optimize network capacity and service continuity
- Processed service disconnections for non-payment in compliance with company policies
- Managed and tracked equipment inventories to ensure accuracy and availability
- Provided operational and administrative support to Area Managers
- Assisted with deload projects
- Handled email, voicemail, and time reporting to support daily operations
- Resolved T2 misroutes and maintained outdated systems for service continuity
- Delivered administrative support to team
- Maintained strong customer focus by managing contacts, addressing inquiries, and supporting service needs
Education
High School Diploma -
Banning High School
1527 Lakme Ave, Wilmington, CA 9074406-1973
Skills
- Attention to detail
- Ability to follow established protocols
- Strong problem-solving skills
- Time management and prioritization
- Reliability in high-volume support environments
Languages
English
Full Professional
Samoan
Full Professional
Software
Tirks
Timeline
Network Support Engineer
Motion
04.2013 - 04.2025
FAC Admin
AT&T
08.1978 - 08.2011
High School Diploma -
Banning High School