Hanan Ibrahim
Abu Dhabi
Summary
Professional network engineer with strong focus on delivering reliable and efficient network solutions. Skilled in troubleshooting, network configuration, and security protocols, ensuring seamless connectivity and system integrity. Known for fostering collaboration and adapting to evolving technical environments, consistently driving team success and achieving impactful results. Demonstrates exceptional problem-solving abilities and excellent communication skills.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Support Engineer
Amazon
05.2022 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Performed troubleshooting for Cisco, and packet analysis.
- Enhanced network security with the implementation of advanced Cisco technologies and best practices.
- Managed multiple projects simultaneously, ensuring successful completion within deadlines.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Created VPN infrastructure and allowed for secure remote connections.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Oversaw network performance, making changes to boost overall efficiency and power.
- Reduced downtime by proactively monitoring system health and addressing potential issues.
Manager of Operations
Amazon
11.2019 - 04.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
Patient Services Clerk
Sheikh Khalifa Hospital
01.2016 - 01.2019
- Company Overview: United Arab Emirate
- Greeted patients in a courteous manner and provided way-finding information
- Maintained patient chart information in both electronic and paper systems
- Provided clerical support to all medical staff, coordinated unit administrative functions between multiple areas of hospital, and ensured efficient operation of the unit
- Prepared insurance approvals, referrals, labels, and conducted other administrative duties
- United Arab Emirate
Education
Bachelor of Technology - Cyber Security Analyst
Willis College
Canada 12.2023
MBA - Business Administration And Management
New Horizon
New Delhi04-2009
Skills
- Excellent decision-making
- Excellent commination skills
- Time management
- Staff management
- Technical proficiency
- Training and supervision
- Adaptability and problem-solving
- Highly dependable
- Attention to detail
Languages
English
Arabic
Certification
- CompTIA Network+ - Computing Technology Industry Association (CompTIA).
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
Timeline
Network Support Engineer
Amazon
05.2022 - Current
Manager of Operations
Amazon
11.2019 - 04.2022
Patient Services Clerk
Sheikh Khalifa Hospital
01.2016 - 01.2019
Bachelor of Technology - Cyber Security Analyst
Willis College
MBA - Business Administration And Management
New Horizon
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