SITHARA DEMLAPPAPURA RUDRAPPA
London,Canada
Summary
Customer support professional with 5+ years of experience in multiple organizations adept at resolving customer inquiries, fostering positive relationships, and driving customer satisfaction. Proven ability to solve technical issues, with a strong track record of exceeding customer expectations.
Overview
9
9
years of professional experience
Work History
Social Media Coordinator
Hamilton Road BIA
London, Ontario
02.2025 - Current
- Hosted and managed several events like Carnevale, DJ nights and annual parades which also contributed to the betterment of the community.
- Met with local retailers/outlets and conducted research to increase their online visibility through various social media platforms like Facebook, Instagram LinkedIn.
- Work with marketing, public relations, and sales teams to promote products, events, and company initiatives.
Customer Success Lead
IPerfos Software Solution
11.2021 - 08.2024
- Developed and maintained strong relationships with key stakeholders, increasing customer retention.
- Conducted in-depth data analysis to inform strategic decision-making.
- Strengthened brand presence through social media marketing tools.
- Collaborated with cross-functional teams to optimize customer support processes.
- Delivered top-notch customer service through various communication channels.
Customer Relationship Management Specialist
Medi Assist
03.2018 - 11.2021
- Implemented effective customer engagement strategies to boost loyalty and satisfaction.
- Monitored feedback and devised actionable plans for service improvement.
- Presented data-driven reports to internal stakeholders for informed decision-making.
- Efficiently resolved complex customer issues, ensuring satisfaction.
- Provided valuable market insights to product development teams.
Back office Packing and Shipping orders
Flipkart
02.2016 - 03.2018
- Select items from inventory based on customer orders and pack them securely for shipping.
- Assist in maintaining accurate stock levels and report any discrepancies.
- Involved in loading vehicles or receiving shipments.
Education
Bachelor of Commerce -
GITAM Institute of Technology and Management
01.2018
Diploma - Computer Science
Siddaganga Institute of Technology
01.2015
Skills
- Data analysis
- Customer relationship management
- Conflict resolution
- Communication skills
- Problem solving
- Team collaboration
- Microsoft PowerPoint
- Social media design experience
- Quality inspection
- Safety compliance
- Equipment maintenance
- Assembly techniques
- Document control
- Reception management
- Box building and packing
- Efficient packing techniques
Languages
English
ADDITIONAL INFORMATION
- Languages: English
- Awards/Activities: Most Innovative Employer of the Year (2021), Overall Best Employee Division Two (2024), Onboarding Project Lead (2023)
Timeline
Social Media Coordinator
Hamilton Road BIA
02.2025 - Current
Customer Success Lead
IPerfos Software Solution
11.2021 - 08.2024
Customer Relationship Management Specialist
Medi Assist
03.2018 - 11.2021
Back office Packing and Shipping orders
Flipkart
02.2016 - 03.2018
Bachelor of Commerce -
GITAM Institute of Technology and Management
Diploma - Computer Science
Siddaganga Institute of Technology
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