Summary
Overview
Work History
Education
Skills
Timeline
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Shaun Hromada

Airdrie,AB

Summary

Results-driven Social Media Coordinator with a strong history of developing and implementing impactful social media strategies. Demonstrated success in boosting brand visibility through creative content, resulting in notable increases in audience engagement. Proficient in utilizing analytical skills and SEO best practices to drive measurable online performance across various client portfolios. Committed to leveraging expertise to further enhance digital presence for dynamic brands.

Overview

21
21
years of professional experience

Work History

Social Media Coordinator

COMC Consignment
Redmond, Washington
04.2021 - Current
  • Utilized scheduling tools like Sprout Social or Buffer to plan ahead posts according to predetermined timelines.
  • Crafted compelling narratives to enhance digital presence.
  • Elevated search performance through regular experimentation.
  • Maintained a library of all images used in social media posts so they can be reused when needed.
  • Collaborated with influencers and brand partners to expand reach and enhance content diversity.
  • Spearheaded creation of blogs and social media content.
  • Achieved accurate representation of user needs through the combination of keyword insights and supplementary data.
  • Analyzed and identified essential KPIs in digital marketing.
  • Supported SEO initiatives to improve content, keywords, and branding.
  • Aligned social media initiatives with comprehensive marketing plans by fostering departmental cooperation.
  • Facilitated digital campaigns, including contests and giveaways.
  • Organized cross-platform online content schedules with efficient planning.
  • Promptly responded to customer inquiries and complaints while managing daily engagements.
  • Conducted market analysis to identify optimal strategies for targeting key segments.
  • Analyzed social media trends to enhance content strategy.

Collision Estimator

Country Hills Collision
Calgary , AB
01.2016 - 06.2020
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Reviewed factual information to determine costs to repair applicable damages.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Evaluated different repair methodologies to create collision estimates for damages.

Customer Service Representative

Country Hills Collision
Airdrie, AB
09.2008 - 01.2016
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
  • Worked with managers to develop service improvement initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Kitchen Manager

Boston Pizza
Calgary, AB
07.2004 - 07.2008
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Completed regular line checks to maximize quality assurance.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Received, organized and rotated paper goods and food ingredients.
  • Controlled portion sizes and garnishing for optimal cost controls.

Education

High School Diploma -

Morrin School
Morrin, AB
05.1999

Skills

  • Scheduling tools
  • Content creation
  • Social Media Strategy
  • Social Media Analytics
  • Strategic Organization
  • Email Campaign Management
  • Team Development
  • Skilled in Utilizing Digital Tools
  • Flexible Team Member
  • Creative Graphic Solutions
  • Analytics reporting
  • SEO optimization
  • Community engagement
  • Brand management
  • Team collaboration
  • Project management
  • Effective communication
  • Time management
  • Data Analysis
  • Competitor analysis
  • Content development
  • Effective Multitasking
  • Skilled in Adobe Creative Suite Applications

Timeline

Social Media Coordinator

COMC Consignment
04.2021 - Current

Collision Estimator

Country Hills Collision
01.2016 - 06.2020

Customer Service Representative

Country Hills Collision
09.2008 - 01.2016

Kitchen Manager

Boston Pizza
07.2004 - 07.2008

High School Diploma -

Morrin School

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Shaun Hromada