Summary
Overview
Work History
Education
Skills
Certification
Languages
Attributes
Timeline
Generic

SITHARA DEMLAPPAPURA RUDRAPPA

London,ON

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Success Lead

Perfios Software Solution
11.2021 - 08.2024
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Developed strong relationships with key customer stakeholders, understanding their business needs, and proactively addressing concerns to foster loyalty.
  • Worked on social media marketing tools to create and maintain the company's brand.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Committed to driving team success and achieving organizational goals.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Subject Matter Expert

Rupeek
09.2019 - 11.2021
  • Mentored junior staff members on best practices related to product design and implementation strategies.
  • Identified needs of customers promptly and efficiently.
  • Resolved escalated customer issues in a timely manner while maintaining positive relationships.
  • Provided subject matter expertise and guidance to cross-functional teams in the development of new products.

Customer Relationship Management Specialist

Medi Assist
03.2018 - 09.2019
  • Implemented strategies to take advantage of new opportunities.
  • Provided guidance and support to management staff in developing, implementing, and evaluating policies, procedures, and strategies.
  • Monitored customer feedback regarding product quality or service delivery issues and developed action plans accordingly.
  • Created presentations highlighting key findings from research projects conducted by the department.

Education

Bachelor of Commerce -

GITAM Institute of Technology and Management
01.2018

Diploma in Computer Science -

Siddaganga Institute of Technology
01.2015

Skills

  • Scheduling
  • Account updating
  • Product education
  • Customer consulting
  • Multi-task management
  • Credit adjustments

Certification

  • Salesforce Certified Administrator
  • Microsoft Office Specialist (MOS) Certification

Languages

1,3,3,4

Attributes

  • Energetic and organized with knack for leadership and problem-solving
  • Well-versed in strategic planning and operational efficiency along with strong analytical and communication skills
  • Committed to driving team success and achieving organizational goals

Timeline

Customer Success Lead

Perfios Software Solution
11.2021 - 08.2024

Subject Matter Expert

Rupeek
09.2019 - 11.2021

Customer Relationship Management Specialist

Medi Assist
03.2018 - 09.2019

Bachelor of Commerce -

GITAM Institute of Technology and Management

Diploma in Computer Science -

Siddaganga Institute of Technology

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SITHARA DEMLAPPAPURA RUDRAPPA