Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Sonali Bhatt

Sonali Bhatt

Brampton,ON

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Success Lead

MLVeda
08.2023 - 02.2024
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked well in a team setting, providing support and guidance.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

HR Recruiter

MLVeda
03.2023 - 02.2024
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Created job descriptions on boards for vacant jobs.
  • Strengthened communication skills through regular interactions with others.

Customer Success Representative

MLVeda
06.2020 - 02.2024
  • Sought ways to improve processes and services provided.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
  • Cross-trained and provided backup support for organizational leadership.
  • Handled inbound customer chat conversations from various websites.
  • Trained new team members on live chat procedures and customer service protocols.

Senior Customer Support Executive

Moglix
09.2018 - 05.2020
  • Handling the entire value chain of procurement cycle starting from providing the best quotations to the customer to the last mile delivery for the customer.
  • The cycle includes the tasks like analyzing the industrial product of which quotation to be sent to the customer, find the best supplier in the market who can provide the optimum sourcing terms(Price, Lead time, Freight terms, Payment Terms), do comparative analysis of the quotations, negotiation with the suppliers, provide the quotation to the customer after adding fair margin, taking feedback about the quotation to convert the quotation into the order, after receiving the order make sure that the supplier PO (Purchase Order) is raised and make sure that the right material is delivered to the right customer at the right time.
    • To develop the supplier base in the market by pitching them about the company model and working style
    • Wherever possible, make contract with the supplier to have the price fixed for the whole year and maintaining relations with the suppliers by making sure that payments cycles are followed properly for the suppliers from our end

Education

Bachelor of Engineering - Electrical Engineering

Gandhinagar Institute of Technology
Gandhinagar, India

Skills

  • Fluent in English
  • Problem-Solving
  • Customer Relations
  • Customer Relationship Management (CRM)
  • Calm Under Pressure
  • Customer Service
  • Understanding Customer Needs
  • Applicant interviewing
  • New Hire Orientation
  • Mail handling
  • User Acceptance Testing
  • Regression Testing

Languages

English
Full Professional
Hindi
Full Professional
Marathi
Native or Bilingual
Gujarati
Professional Working

Certification

Certified Tester Foundation Level

Timeline

Customer Success Lead

MLVeda
08.2023 - 02.2024

HR Recruiter

MLVeda
03.2023 - 02.2024

Customer Success Representative

MLVeda
06.2020 - 02.2024

Senior Customer Support Executive

Moglix
09.2018 - 05.2020

Bachelor of Engineering - Electrical Engineering

Gandhinagar Institute of Technology

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Sonali Bhatt