Sitabile Mlauzi

Relevant Sites: Women's shelters, Harm Reduction safe injection site, women's drop-in housing and hostels, transitioning homes and supportive housing.

• Support clients with day to day needs.
• Record client's notes, shift change forms and discharge plans in accordance with Toronto Shelter Standards and the shelter's policies and procedures.
• Perform safety checks and building rounds.
• Meal preparation, set up and distribution.
• Work in accordance with the Ontario Occupational Health and Safety Act.
• Communicate and demonstrate appropriate professional boundaries with clients, staff and community partners.
• Other duties as assigned by the site manager/supervisor.

• Managed time effectively prioritizing tasks based on urgency, complexity or customer expectations.
• Utilized problem solving skills to address complex customer needs.
• Collaborated with team members to ensure quality services for all customers.
• Established strong relationships with clients leading to increased trust and loyalty.
• Developed and maintained relationships with children and families.

• Cleaned privates homes, swept, vacuumed, mopped all floors.
• Cleaned the hallway, windows and all light fixtures.
• Remove trash and collect recycling to the recycle bin.
• Cleaned and sanitized bathrooms, kitchens and other areas according to established protocols.
• Removed debris and waste materials from the premises.
• Used time management skills and efficient cleaning methods to meet deadlines.

• Provided housekeeping services to low income seniors.
• Assisted in training new employees.
• Swept, washed floors, dusted furniture, waxed and polished floors.
• Maintained high guest satisfaction ratings by ensuring timely completion of all housekeeping tasks.
• Changed bed linens and collected soiled linens for cleaning.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

• Provided prompt and friendly customer service.
• Dealt with payment collection.
• Operated cash register.
• Stocked products in an organized manner.
• Ensure establishment was clean and presentable to customers.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.