Sitabile Mlauzi

Relevant sites I work at: Women's shelters, Women's drop-on housing and hostels, transitioning homes, and supportive housing.

• Process client intakes, and transfers and support clients with day-to-day needs.
• Record client's notes, shift change forms, intake forms, and discharge plans by Toronto Shelter Standards and the shelter's policies and procedures.
• Perform safety checks and building rounds.
• Responsible for resolving clients' complaints when appropriate including timely follow-up.
• Meal prep and set up distribution.
• Delivering support services to clients.
• Provide crisis intervention and conflict resolution support during shifts.
• Work by the Ontario Occupational Health and Safety Act.
• Communicate and demonstrate appropriate professional boundaries with clients, staff, and community partners and abide by all shelter policies and procedures eg discrimination.
• Other duties as assigned by the site manager/ supervisor.

• Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
• Utilized problem-solving skills to address complex customer needs effectively.
• Collaborated with team members to ensure optimal service quality for all customers.
• Established strong relationships with clients, leading to increased trust and loyalty.
• Developed and maintained relationships with children and families.

• Cleaned private house, swept, vacuumed, mopped, and buffed all flooring
• Clean hallway, and windows and inspect and maintain all lighting fixtures
• Remove trash and collect recycling to the recycle bin
• Cleaned and sanitized bathrooms, kitchens, and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris, and other waste materials from the premises.
• Used time management and efficient cleaning methods to meet deadlines.

• Provided housekeeping services to low-income seniors
• Assisted in training new employees
• Swept, washed floors, dusted furniture, waxed, and polished floors
• Maintained high guest satisfaction ratings by ensuring timely completion of all housekeeping tasks.
• Changed bed linens and collected soiled linens for cleaning.
• Swept high ceilings, tight spaces, and around furniture to remove built-up dust and cobwebs.

• Provided prompt and friendly customer service
• Dealt with payment collection
• Operated cash register
• Stocked products in an organized manner
• Ensured establishment was clean and presentable to customers
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.