Sita Devi
Surrey,BRITISH COLUMBIA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
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Surrey, British Columbia
02.2022 - 06.2025
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Followed proper lifting techniques when handling heavy loads.
Education
Associate of Arts - Arts
Alexander College
Burnaby, None08-2024
Skills
- Customer service
- Problem solving
- Time management
- Conflict resolution
- Sales support
- Team collaboration
- Communication skills
- Customer relations
- Appointment scheduling
- Positive and professional
- Decision-making
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
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02.2022 - 06.2025
Associate of Arts - Arts
Alexander College
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