Summary
Overview
Work History
Education
Skills
Timeline
Generic

Siri Mary Ndi

Ottawa,On

Summary

To work diligently and effectively, contributing my expertise and potential to achieving organizational objectives and my professional growth.

Dedicated professional with years of experience in customer service, early childhood development education, business, and non-profit management. Ability to use various technology such as Microsoft Office and Call Centre Software. Ability to troubleshoot office devices. Effective communication in both English and French. Great time management and well-developed analytical abilities.

Overview

13
13
years of professional experience

Work History

Customer Service and Sales Representative

Bell Canada
08.2023 - Current
  • Receiving inbound and placing outbound calls ethically
  • Rescheduling, modifying, and retaining customer orders
  • Providing support for technicians during in home installations
  • Transferring misdirect calls to the appropriate departments
  • Ethically selling products and services using sales techniques such as inquiring on customer needs, building value through features and benefits, and asking open ended questions.

TEACHER

Divine International Christian Academy
- 12.2022
  • Developed lesson plans aligned with school and national curriculum models
  • Adapted and reassessed lesson plans to meet specific student needs and comply with guidelines
  • Managed diverse student ability levels
  • Modified curriculum to fit student needs while ensuring overall class progress
  • Maintained working knowledge of national curriculum programs and frameworks
  • Assessed and record student development, identifying areas for improvement
  • Created a safe, positive learning environment
  • Communicated effectively with staff and parents according to guidelines.

CASHIER

Manou & Eva Complex
01.2018 - 06.2018
  • Managed transactions using cash registers, ensuring accurate pricing
  • Issued receipts, refunds, change, and tickets
  • Cross-sold and Upsold products and introduced new items
  • Resolved customer complaints and maintained tidy checkout areas.

ADMINISTRATIVE ASSISTANT

Mother of Hope
12.2014 - 11.2017
  • Identified community resources pertaining to childrens needs
  • Planned for the discharge of resources to the community
  • Interacted with children and adolescents in a variety of settings including hospitals, community centers, camps, and schools.

INTERN (HUMAN RESOURCE ASSISTANT)

Deserve Cameroon
08.2014 - 10.2014
  • Supported day-to-day HR operations
  • Provided clerical and administrative HR support
  • Maintained employee records and processed documentation
  • Coordinated HR projects and took minutes
  • Addressed employee requests and concerns.

OFFICE ASSISTANT

Cameroon General Certificate of Examination (GCE)
06.2014 - 07.2014
  • Organized office and assisted GCE markers
  • Managed communications and records
  • Resolved office-related issues and ensured policy compliance.

MARKETER

DS MAX
06.2011 - 08.2011
  • Provided superior customer service and product information
  • Scheduled appointments, answered client questions, and conducted demonstrations
  • Researched and engaged new customer types
  • Analyzed the market and competition for effective engagement.

Education

BSc in Women & Gender Studies with Law -

University of Buea
10.2017

Computer Software Management -

Institute of Industrial Revolution
02.2013

GCE Advance Level -

Government Bilingual High School
Mbatu, Bamenda
06.2012

GCE Ordinary Level -

Government Bilingual High School
Mbatu, Bamenda
06.2010

Skills

  • Conflict resolution skills
  • Resource management
  • Proficiency in MS Office
  • Standardized testing expertise
  • Verbal crisis prevention intervention
  • Effective lesson planning
  • Excellent communication and interpersonal skills
  • Collaborative teamwork
  • Goal Oriented

Timeline

Customer Service and Sales Representative

Bell Canada
08.2023 - Current

CASHIER

Manou & Eva Complex
01.2018 - 06.2018

ADMINISTRATIVE ASSISTANT

Mother of Hope
12.2014 - 11.2017

INTERN (HUMAN RESOURCE ASSISTANT)

Deserve Cameroon
08.2014 - 10.2014

OFFICE ASSISTANT

Cameroon General Certificate of Examination (GCE)
06.2014 - 07.2014

MARKETER

DS MAX
06.2011 - 08.2011

TEACHER

Divine International Christian Academy
- 12.2022

BSc in Women & Gender Studies with Law -

University of Buea

Computer Software Management -

Institute of Industrial Revolution

GCE Advance Level -

Government Bilingual High School

GCE Ordinary Level -

Government Bilingual High School

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Siri Mary Ndi