Ernesto Abais Jr
Surrey,BC
Overview
9
9
years of professional experience
Work History
Customer Service Sales Representative
Red Wireless
08.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Customer Service Representative
IMPARK
04.2023 - 12.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Collected deposits or payments and arranged for billing.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
H&M Team Member
H&M Guildford
09.2022 - 12.2022
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained energy and enthusiasm in fast-paced environment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained a clean work environment for other employees and customers.
- Handled money and product responsibility and safely.
Sales Associate
Thinka Canada
01.2022 - 08.2022
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Supported efficient and timely replenishment of sales floor merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked with loss prevention in monitoring shopper behavior.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Informed customers of current store promotions to encourage additional sales purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Increased sales and customer satisfaction through personalized servicing.
- Maintained clean sales floor and straightened and faced merchandise.
- Issued receipts and processed refunds, credits or exchanges.
- Answered questions about store policies and addressed customer concerns.
Cashier/Bakery Worker
Tim Hortons
01.2018 - 01.2020
- Identified issues, analyzed information and provided solutions to problems.
- Monitored company inventory to keep stock levels and databases updated.
- Received and processed stock into inventory management system.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Kept product inventory stocked during times of customer congestion and high demand.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Resolved customer concerns with positive approach and constructive strategies.
- Complied with health and safety codes to protect staff and customers.
General Laborer
ABL Employment Agency
06.2016 - 12.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
Front of House Team Member/Cashier
Ming & Sing Chinese Express
07.2017 - 01.2018
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Seasonal Games Host
Wun2Free Entertainment/Playland
08.2017 - 09.2017
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Independent Seasonal Contractor
Canadian Property Stars
03.2016 - 09.2016
- Completed general labor tasks such as loading and unloading materials and cleaning up job sites.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
Education
Some College (No Degree) -
Guildford Park Secondary
Surrey, BCSome College (No Degree) - Video Game Development
Visual College of Art & Design
Skills
- Critical thinker
- Conflict resolution
- Multitasking abilities
- Responsible
- Cultural awareness
- Planning and Coordination
- Good listening skills
- Customer Service
- Teamwork
- Complex problem solver
- Detail-orientated
- Creative
- Persuasive Negotiations
- Sales Proficiency
- Call center experience
- Customer Complaint Resolution
Languages
English
Tagalog
Timeline
Customer Service Sales Representative
Red Wireless
08.2024 - 11.2024
Customer Service Representative
IMPARK
04.2023 - 12.2023
H&M Team Member
H&M Guildford
09.2022 - 12.2022
Sales Associate
Thinka Canada
01.2022 - 08.2022
Cashier/Bakery Worker
Tim Hortons
01.2018 - 01.2020
Seasonal Games Host
Wun2Free Entertainment/Playland
08.2017 - 09.2017
Front of House Team Member/Cashier
Ming & Sing Chinese Express
07.2017 - 01.2018
General Laborer
ABL Employment Agency
06.2016 - 12.2018
Independent Seasonal Contractor
Canadian Property Stars
03.2016 - 09.2016
Some College (No Degree) - Video Game Development
Visual College of Art & Design
Some College (No Degree) -
Guildford Park Secondary
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