SIRANJEEVI RAMOU
Brandon,Canada
Summary
Adept at mixology and renowned for exceptional customer service, I elevated guest experiences at Cozy Pub by introducing innovative cocktail recipes and streamlining inventory management. My expertise in POS system operation and commitment to cleanliness significantly boosted sales and customer satisfaction, showcasing my ability to lead and train teams in high-paced hospitality environments.
Overview
2
2
years of professional experience
Work History
Bartender
Cozy Pub
Pondicherry, India
08.2022 - 07.2024
- Prepared and served a wide variety of alcoholic and non-alcoholic beverages, including cocktails, mocktails, and specialty drinks
- Delivered exceptional customer service, building strong relationships with regular patrons and ensuring all guests felt welcomed
- Operated the point-of-sale (POS) system efficiently, processing orders and managing cash and card transactions
- Maintained a clean and organized bar area, adhering to hygiene and safety regulations
- Collaborated with the team to develop and introduce new cocktail recipes, boosting customer engagement and sales
- Monitored inventory levels and coordinated with suppliers to restock bar supplies, reducing downtime during peak hours
- Handled customer inquiries and resolved complaints promptly and professionally, ensuring customer satisfaction
- Trained new staff on bar operations, drink preparation, and customer service protocols
Education
Advanced diploma - Digital Agriculture Technology
Assiniboine Community College
Brandon, MB05-2026
Skills
- Mixology and cocktail creation
- Exceptional customer service
- Inventory management
- Team collaboration and training
- POS system operation
- Attention to detail and cleanliness
- Conflict resolution and problem solving
- Fluency in English
- Bar restocking
- Changing beer kegs
- Hospitality service expertise
- Craft cocktail preparation
Keyskillsummary
- Mixology and cocktail creation
- Exceptional customer service
- Inventory management
- Team collaboration and training
- POS system operation
- Attention to detail and cleanliness
- Conflict resolution and problem-solving
Objective
To be a friendly face who provides excellent customer service and maintains a clean and organized physical environment by working for 'Bartender'., Weekdays after 4/5P.M(since enrolled at ACC) and weekends for the entire day.
Timeline
Bartender
Cozy Pub
08.2022 - 07.2024
Advanced diploma - Digital Agriculture Technology
Assiniboine Community College
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