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Siobhan Wiles
Surrey,BC
Summary
Organized and dedicated Sales Manager with proven track record of providing exceptional customer service in fast-paced environments. As well as excellent customer relations aptitude and relationship-building skills. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Evermark Projects
Vancouver, BC
03.2022 - Current
- Coordinated appointments to show marketed properties.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Built and maintained excellent customer relationships through timely response to inquiries.
- Stored client information securely within well-organized, password-protected electronic file system.
- Compared properties possessing similar features to determine competitive market prices.
Sales Assistant
Polygon Homes
Vancouver, BC
10.2021 - 03.2022
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Communicated with clients to understand property needs and preferences.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Coordinated appointments to show marketed properties.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Assistant Manager
La Vie En rose
Surrey, BC
11.2016 - 08.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Served as a successful leader, promoting and achieving store success.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Worked to ensure neat and attractive sales environment, and assisted in setup of visual displays.
- Led recruitment efforts and training of new employees.
Level 1 & 2 Gymnastics Coach
Flip City Gymnastics Club
Langley, BC
03.2018 - 04.2019
- Promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Collaborated with coaches, students and administrators to run high-quality program.
Education
Real Estate Trading Services Licensing
UBC Sauder School of Business
Vancouver, BC03.2022
Licensing Program
GoBc Real Estate School
Surrey, BC02.2022
High School Diploma -
Lord Tweedsmuir
Surrey, BC06.2015
Skills
- Outstanding communication and interpersonal skills
- Organizational and time management skills
- Supervision
- Multitasking abilities
- Customer Service
Accomplishments
- Successfully passed the Trading Services Licensing Examination through UBC Sauder School of Business, March 2022.
- Completed the GOBC Licensing Program in February 2022.
- Level 1 & 2 Gymnastics Coach with Flip City Gymnastics from March 2018 to April 2019.
- Level 1 & 2 Cheerleading Coach with Cloverdale Community Football Association from 2006 to 2014.
- Member of the Elite Vancouver All Stars Cheerleading Association from 2008 to 2015.
- Competed with the Vancouver All Stars Team throughout BC, Canada and the US.
- Highlights include several BC Championships, as well as a North American Championship in 2011.
Timeline
Customer Service Manager
Evermark Projects
03.2022 - Current
Sales Assistant
Polygon Homes
10.2021 - 03.2022
Level 1 & 2 Gymnastics Coach
Flip City Gymnastics Club
03.2018 - 04.2019
Assistant Manager
La Vie En rose
11.2016 - 08.2021
Real Estate Trading Services Licensing
UBC Sauder School of Business
Licensing Program
GoBc Real Estate School
High School Diploma -
Lord Tweedsmuir
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