Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAROJINI DEVI

SURREY

Summary

Dynamic and results-oriented professional with over 10 years of experience in sales and customer service, notably at Walmart. Demonstrated ability to enhance customer satisfaction and team collaboration, coupled with strong interpersonal and Microsoft Office skills. Proven track record in reducing customer complaints and mentoring teams for peak performance.

Overview

31
31
years of professional experience

Work History

Customer Service Manager

Walmart
01.2017 - Current
  • Resolved customer complaints, prioritizing satisfaction and loyalty.
  • Took ownership of issues, ensuring timely resolutions.
  • Managed a customer service team, promoting teamwork and collaboration.
  • Reduced complaints by proactively addressing issues and implementing solutions.
  • Trained and mentored associates on performance strategies and service techniques

Production Worker

Stuyver's Bread
06.2008 - 12.2009
  • Packaged products efficiently with minimal supervision.
  • Assembled items on the production line to ensure timely output.
  • Directed the proper placement of boxes on pallets for optimal storage and transport.
  • Maintained a safe, clean, and organized work environment, prioritizing health and safety standards.

Sales/Cashier/Packer

Purdy's Chocolates
01.1997 - 06.2008
  • Assisted customers with inquiries, made sales suggestions, and processed transactions at the register.
  • Operated the cash register and handled payments.
  • Opened/closed the store, ensured stock levels, and restocked as needed.
  • Conducted inventory checks, ordered products, and managed inventory receipts.
  • Packaged chocolates for sale at store level.
  • Maintained a clean, safe environment and visually appealing product displays.
  • Compiled and prepared weekly sales reports.
  • Stocked and replenished shelves to maintain inventory levels.

Customer Service Representative/Cashier

McDonald's Restaurant
04.1994 - 11.1999
  • welcomed customers, took orders and effectively communicated requests to the team to ensure efficient service
  • processed payments accurately using a cash register, handling debit, credit and cash transaction with attention to detail
  • prepared and cooked food items, including grilling and assembling burgers, while maintaining high food safety and quality standards

Education

Diploma - Accounting And Payroll Administration

CDI College
Vancouver, BC
11-2010

Skills

  • Retail Sales Experience: 10 years of engaging customers, driving sales, and building lasting relationships
  • Customer Service Excellence: Dedicated to delivering outstanding service and client satisfaction
  • Reliable & Hardworking: Punctual, responsible, and committed to professional growth
  • Efficiency & Adaptability: Thrive in fast-paced, high-visibility environments while following instructions effectively
  • Team-Oriented & Independent: Work well both collaboratively and autonomously
  • Strong Communication: Excellent interpersonal and verbal/written communication skills
  • Technical Proficiency: Skilled in Microsoft Office and email communication
  • Physical Stamina: Able to perform repetitive tasks and stand for extended periods

Timeline

Customer Service Manager

Walmart
01.2017 - Current

Production Worker

Stuyver's Bread
06.2008 - 12.2009

Sales/Cashier/Packer

Purdy's Chocolates
01.1997 - 06.2008

Customer Service Representative/Cashier

McDonald's Restaurant
04.1994 - 11.1999

Diploma - Accounting And Payroll Administration

CDI College

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SAROJINI DEVI