Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

SINTU MATHEW

Markham,ON

Summary

Motivated and detail-oriented individual with a background in project management and experience in customer service. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Customer Experience Associate/Cashier

Walmart Supercentre
London, ON
  • Responsible for keeping an accurate record of transactions using cash registers or point of sale systems
  • Collect payment from customers using cash, checks, or credit cards
  • Scan items' barcodes to track inventory and prices
  • Provide excellent customer service and resolve inquiries or issues.
  • Resolved customer complaints quickly and professionally.
  • Identified opportunities to improve the customer experience through feedback analysis.

Chat Support Representative

Sutherland Global Services
India
  • Worked as a Chat Support Representative for American Telecom and Telecommunication Inc.
  • Monitored chat queues for incoming requests from customers requiring assistance.
  • Answered customer inquiries regarding product features, pricing plans and orders.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Documented all customer interactions and inquiries in the ticketing system accurately and completely.

Inbound and Outbound Sales/Customer Service Representative

Gateway Insurance Brokers
India
  • Contact potential clients and create rapport by networking, cold calling, using referrals etc
  • Retain continuous awareness of transactions, sales and terms and keep relative records
  • Check insurance claims to solidify trust and safeguard reputation
  • Meet sales quotas and revenue targets, and provide a superior customer experience

Education

Post-Graduate Diploma - Project Management

Fanshawe College
London, ON

Bachelor of Technology - Petroleum Engineering

Dhaanish Ahmed College of Engineering
India

Skills

  • Excellent communication skills
  • Social Media Monitoring
  • Regulatory Compliance
  • Customer Service
  • High-energy attitude
  • Project management abilities
  • Call Center Operations

Accomplishments

  • 11th University rank in Bachelor of Technology

Timeline

Customer Experience Associate/Cashier

Walmart Supercentre

Chat Support Representative

Sutherland Global Services

Inbound and Outbound Sales/Customer Service Representative

Gateway Insurance Brokers

Post-Graduate Diploma - Project Management

Fanshawe College

Bachelor of Technology - Petroleum Engineering

Dhaanish Ahmed College of Engineering

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SINTU MATHEW