SINDY MEDRANO
Saint-Jean-sur-Richelieu,QC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Section Manager
Dominican Republic Revenue Agency
Santo Domingo, Dominican Republic
06.2018 - 05.2023
- Ensured compliance with applicable laws and regulations related to safety standards in the workplace.
- Collaborated with other departments to coordinate projects and resolve issues promptly.
- Developed strategies to optimize efficiency, quality, and customer service levels.
- Led the implementation of a new tool for electronic invoice delivery, ensuring seamless integration and compliance with regulatory requirements
- Supervised daily workflow activities, including overseeing a team of 6 analysts, ensuring all tasks were completed in a timely manner.
- Troubleshot and resolved problems with equipment and programmable logic controller systems.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Evaluated emerging trends in information technology to recommend upgrades or improvements.
Data Analyst
Dominican Republic Revenue Agency
Santo Domingo, Dominican Republic
09.2013 - 06.2018
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Leveraged SQL queries to extract, transform and load data into databases.
- Maintained documentation of all the processes related to Data Analysis.
- Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
- Developed and implemented system lifecycle methodologies to produce systems of high quality.
- Analyzed user needs and developed specifications for new systems or modifications.
- Project developer
- Led the implementation of changes, improvements, and validations for tax reports.
Auditor
Dominican Republic Revenue Agency
Santo Domingo , Dominican Republic
03.2011 - 09.2013
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
Finance Officer
Dominican Republic Revenue Agency
Santo Domingo , Dominican Republic
05.2010 - 03.2011
- Performed verification of customer accounts and ensured data accuracy.
- Monitored customer account activity to detect fraud or suspicious activity.
Business Development Associate
BBVA Banco Bilbao Vizcaya Argentaria Bank
Madrid, Spain
04.2009 - 10.2009
- Utilized ACCESS queries to extract relevant data from databases for report generation regarding credit offers.
- Analyzed data from multiple sources to identify trends in customer behavior.
- Participated in meetings with senior executives to discuss strategy implementation.
- Developed, researched and implemented marketing strategies to promote bank products and services to target markets.
Education
Diploma Course - Tax
CIAT
Santo Domingo, RD06-2021
Diploma Course - Bussiness Development Manager
Barna Management School
Dominican Republic03-2021
MBA - In Bussiness And International Relations
CEF Centro De Estudios Financieros
Madrid, Spain10-2009
BBA - Business Administration
APEC University
Santo Domingo, Dominican Republic10-2008
Skills
- Resource Allocation
- Rule Enforcement
- Continuous Improvement
- Staff Leadership
- Motivational Leadership
- Project Management
- Software Testing and Validation
- Microsoft SQL Server
- Analytical Thinking
- Documentation and Recordkeeping
Certification
- Certified Microsoft SQL Server . SmartData
- Microsoft Project Management
- Microsoft Office Package
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Section Manager
Dominican Republic Revenue Agency
06.2018 - 05.2023
Data Analyst
Dominican Republic Revenue Agency
09.2013 - 06.2018
Auditor
Dominican Republic Revenue Agency
03.2011 - 09.2013
Finance Officer
Dominican Republic Revenue Agency
05.2010 - 03.2011
Business Development Associate
BBVA Banco Bilbao Vizcaya Argentaria Bank
04.2009 - 10.2009
Diploma Course - Tax
CIAT
Diploma Course - Bussiness Development Manager
Barna Management School
MBA - In Bussiness And International Relations
CEF Centro De Estudios Financieros
BBA - Business Administration
APEC University
- Certified Microsoft SQL Server . SmartData
- Microsoft Project Management
- Microsoft Office Package
Reference
- Angel Ventura (514) 265-0024 - Maria Peralta (604) 354-3064
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