Summary
Overview
Work History
Education
Skills
Timeline
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Simratpal Kaur

303 Spillsbury Drive, Peterborough,Canada

Summary

Hard working customer service representative looking at the opportunity to join Lufthansa InTouch as a Customer Service Representative. With a background in food service and a knack for providing exceptional service, Eager to bring my skills and enthusiasm to your team in Peterborough.

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Tim Hortons
05.2022 - Current
  • Provided outstanding customer service, addressing questions and concerns with patience and empathy.
  • Trained and supported new team members, ensuring they were equipped to deliver top-quality service.
  • Fostered a positive work environment by recognizing and celebrating team achievements.
  • Resolved customer complaints effectively, finding solutions to maintain satisfaction.
  • Ensured compliance with company policies and procedures to uphold service standards.

Education

Ontario College Diploma - Developmental Services Worker

Sir Sandford Fleming School
Peterborough
04.2024

High School Diploma -

St Soldier Senior Secondary School
Punjab
05.2019

Skills

  • Exceptional customer service skills with a friendly and approachable demeanor
  • Strong communication skills, both verbal and written
  • Skilled at problem-solving and conflict resolution
  • Experience in multitasking and handling inquiries efficiently
  • Ability to adapt to new situations and learn quickly
  • Proficient in using technology and computer systems
  • Fluent in English, Hindi, Punjabi

Timeline

Shift Supervisor

Tim Hortons
05.2022 - Current

Ontario College Diploma - Developmental Services Worker

Sir Sandford Fleming School

High School Diploma -

St Soldier Senior Secondary School

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Simratpal Kaur