Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Simrat Toor

LaSalle,ON

Summary

3.87 CGPA individual with top skills in communication, critical thinking and active learning. Have been involved in many positions that require professionally prepared legal documents, thorough research, team-driven environments, and adaptation. Actively looking work to further my experience(s) as well as to add to my professional portfolio.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

TD Bank
01.2024 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Processed various transactions such as; deposits/cashing cheques, withdrawals, bill-payments, and so forth.

General Manager of Food Service

KFC
04.2021 - 12.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed sales data to identify opportunities for growth.
  • Trained and supervised staff members in all aspects of restaurant operations.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Ensured compliance with all local health codes, sanitation regulations, and company policies.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.

Financial Services Representative

Sunlife Financial
01.2019 - 03.2021
  • Developed and implemented strategies for financial planning, investments, and retirement.
  • Researched and evaluated clients' financial objectives and risk tolerance levels.
  • Analyzed financial data to identify opportunities for increasing profitability.
  • Prepared reports detailing client portfolio performance and asset allocation.
  • Monitored market trends to determine the best investment products for clients.
  • Provided accurate information regarding fees, commissions, regulations., related to financial services.

Legal Assistant

Atul Ahuja Professional Corporation
04.2016 - 10.2018
  • Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
  • Maintained client confidentiality in all matters.
  • Assisted with document production and deposition preparation.
  • Proofread drafts of legal documents for accuracy in grammar and punctuation.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Greeted clients upon arrival at office and provided assistance as needed.
  • Updated databases with new information received from attorneys or clients.

Education

Bachelor of Arts - Legal Studies & Business

University of Waterloo
01.2023

Skills

  • Excellent written and verbal communication skills
  • Efficient researching and reporting skills with an emphasis on critical thinking and logical reasoning
  • Acknowledgment and understanding of the importance of client confidentiality with a high upkeep on all matters relating to the legal sector
  • Proficient keyboarding skills for the retention of speed and accuracy for computing purposes
  • Diplomatic and personable demeanor with the ability to actively listen
  • Bilingual adept in providing assistance in both English and Punjabi
  • Proficient in MS Office
  • Exceptional organizational skills and great time-management

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

TD Bank
01.2024 - 09.2024

General Manager of Food Service

KFC
04.2021 - 12.2023

Financial Services Representative

Sunlife Financial
01.2019 - 03.2021

Legal Assistant

Atul Ahuja Professional Corporation
04.2016 - 10.2018

Bachelor of Arts - Legal Studies & Business

University of Waterloo

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Simrat Toor