Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative & Billing Exe.
IVY Healthcare & Lifesciences Pvt Ltd
Ludhiana, Punjab
05.2016 - 11.2022
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Updated account information to maintain customer records.
Responded to customer requests for products, services, and company information.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Educated customers about billing, payment processing and support policies and procedures.
Maintained up-to-date knowledge of product and service changes.
Education
INFORMATION TEHNOLOGY -
GGS COLLEGE OF MEDICAL TECHNOLOGY
KHARAR, MOHALI
05.2012
Skills
Certified Service Representative
Customer Billing
Service Billing
Customer Service
Team Representative
Healthcare Customer Service
Excellent Customer Service
Customer Service and Assistance
Healthcare Billing
Patient Billing
Billing Analysis
Timeline
Customer Service Representative & Billing Exe.
IVY Healthcare & Lifesciences Pvt Ltd
05.2016 - 11.2022
INFORMATION TEHNOLOGY -
GGS COLLEGE OF MEDICAL TECHNOLOGY
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