SIMRANPREET SINGH
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative & Billing Exe.
IVY Healthcare & Lifesciences Pvt Ltd
Ludhiana, Punjab
05.2016 - 11.2022
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Education
INFORMATION TEHNOLOGY -
GGS COLLEGE OF MEDICAL TECHNOLOGY
KHARAR, MOHALI05.2012
Skills
- Certified Service Representative
- Customer Billing
- Service Billing
- Customer Service
- Team Representative
- Healthcare Customer Service
- Excellent Customer Service
- Customer Service and Assistance
- Healthcare Billing
- Patient Billing
- Billing Analysis
Timeline
Customer Service Representative & Billing Exe.
IVY Healthcare & Lifesciences Pvt Ltd
05.2016 - 11.2022
INFORMATION TEHNOLOGY -
GGS COLLEGE OF MEDICAL TECHNOLOGY
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