SIMRANPREET KAUR
Brampton,Canada
Summary
Results-driven Shipping and Logistics Coordinator with expertise in warehouse operations, inventory management, and logistics coordination. Manages shipping schedules and cross-department operations while maintaining precise inventory records using ERP systems. Delivers efficient solutions and enhances customer service through effective communication and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shipping, Receiving and Logistics Coordinator
Alliance
Brampton, Canada
05.2022 - Current
- Supervise and coordinate daily shipping, receiving, and yard operations to ensure efficient movement of goods.
- Schedule dock door usage and coordinate truck movements to streamline loading and unloading processes.
- Verify inbound and outbound shipments by reconciling physical inventory with system records and resolving discrepancies.
- Operate third-party logistics software and ERP systems to manage inventory, order tracking, and shipping schedules.
- Developed and implemented internal procedures and documentation standards, enhancing accuracy and accountability in shipping and receiving operations.
- Train and support new employees in shipping and receiving procedures, safety protocols, and company policies.
- Handle client inquiries and resolve delivery or scheduling issues while maintaining high customer service standards.
- Investigated operational issues and customer complaints, implementing corrective actions to resolve discrepancies and streamline processes.
- Maintain regular communication with production coordinators, warehouse staff, production supervisors, and purchasing teams to support daily operations.
- Coordinated work activities between warehouses, production floors, and departments, ensuring smooth workflow and timely goods movement.
- Monitor the movement of materials and supplies to ensure timely availability across operational areas.
- Collaborate with cross-functional teams to maintain organized operations and meet production and delivery schedules.
Customer Service Representative
Popular Pizza (Head Office)
Brampton, Canada
05.2021 - Current
- Resolve service, order, and billing inquiries in a professional and timely manner.
- Respond to inbound calls, emails, and chats to provide effective customer support.
- Resolved customer complaints and product concerns, ensuring a positive experience throughout the process.
- Maintained composure in high-pressure situations, effectively resolving conflicts to uphold customer satisfaction.
- Cultivated strong customer relationships, enhancing satisfaction and encouraging repeat business.
Warehouse Receiving Clerk
Lululemon
Milton, Canada
01.2022 - 04.2022
- Inspected and verified incoming and outgoing shipments for accuracy, damage, and quantity.
- Recorded shipment details, updating inventory systems to maintain accurate stock levels.
- Collaborated with suppliers and internal teams to resolve shipment discrepancies, minimizing delays.
- Monitored compliance with company receiving procedures and warehouse safety standards, ensuring operational integrity.
Education
Bachelor of Science - Computer System Networking Technician
Canadore College of Applied Arts and Technology
Mississauga, ON12-2022
High School Diploma -
Nankana Sahib Public School
Punjab, India03-2019
Skills
- Shipping & Receiving Operations
- Logistics Coordination
- Inventory Management
- ERP & Logistics Software
- SAP software
- Warehouse Operations
- Order tracking
- Dock scheduling
- Using RF Scanner
- Data Entry and Maintenance
- Microsoft Office (Excel, Word)
- Problem Solving
- Time management
- Safety commitment
- Palletizing
- Customer Service
- Cross-department Communication
Certification
Professional dispatcher, trucking safety and business management course, 5k solutions and services inc., 03/01/22
Availability
Morning Afternoon Night
Languages
- Punjabi
- English
- Punjabi
Timeline
Shipping, Receiving and Logistics Coordinator
Alliance
05.2022 - Current
Warehouse Receiving Clerk
Lululemon
01.2022 - 04.2022
Customer Service Representative
Popular Pizza (Head Office)
05.2021 - Current
Bachelor of Science - Computer System Networking Technician
Canadore College of Applied Arts and Technology
High School Diploma -
Nankana Sahib Public School