Simranpreet Kaur
Vancouver,BC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Security Officer
Securiguard Services
01.2024 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergency situations to assess and deflect issues.
Concierge
First Services Residential
08.2023 - 01.2024
- Streamlined front desk operations for increased efficiency and improved customer service.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Librarian
Columbia College
02.2023 - 08.2023
- Located requested books on shelves and in library database and fetched items for students.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Catalogued and organized books, materials and other documents for proper library management.
- Demonstrated a strong commitment to professional development by attending workshops, conferences, and training sessions related to library services and trends.
- Aided students on topics such as database searching or citation management tools.
Education
Associate of Science - Psychology
Columbia College
Vancouver, BC12-2023
Skills
- Customer service
- Strong work ethic
- Effective problem solving
Timeline
Security Officer
Securiguard Services
01.2024 - Current
Concierge
First Services Residential
08.2023 - 01.2024
Librarian
Columbia College
02.2023 - 08.2023
Associate of Science - Psychology
Columbia College
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