Summary
Overview
Work History
Education
Skills
Timeline
Generic

SIMRANPREET KAUR

Brampton,ON

Summary

Proven track record in enhancing customer loyalty and streamlining warehouse operations, evidenced by roles at RONA and PUROLATOR. Expert in active listening and material handling, adept at resolving high-stress situations with empathy and efficiency. Achieved significant improvements in process efficiency, demonstrating a keen ability to blend soft and hard skills for organizational success.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

RONA
Toronto, ON
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Receiving Associate

Rona Home and Garden
Toronto, ON
09.2023 - Current
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.

AM SORTER

PUROLATOR
Burlington, ON
06.2023 - 04.2024
  • Used hand-held scanners to sort items into specific categories.
  • Stacked items according to weights, sizes, types, and picking priorities.

Education

DIPLOMA IN BUSINESS ACCOUNTING - Accounting

PURES COLLEGE OF TECHNOLOGY
SCARBOROUGH,ON
12-2024

Skills

  • Customer service
  • Speed and accuracy
  • Active listening
  • Product sorting
  • Invoice verification
  • Material handling
  • Vendor communication
  • QUICKBOOKS
  • Recordkeeping
  • Load planning
  • Call handling techniques

Timeline

Customer Service Representative

RONA
06.2024 - Current

Receiving Associate

Rona Home and Garden
09.2023 - Current

AM SORTER

PUROLATOR
06.2023 - 04.2024

DIPLOMA IN BUSINESS ACCOUNTING - Accounting

PURES COLLEGE OF TECHNOLOGY
SIMRANPREET KAUR