Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Simranpreet Kaur

Waterdown,ON

Summary

Accomplished Dining Room Supervisor with a proven track record at Tim Hortons, enhancing team productivity and guest satisfaction through effective leadership and operations management. Skilled in food safety and exceptional communication, I've spearheaded initiatives that significantly improved service quality and team morale, leveraging my expertise to exceed performance goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Dining Room Supervisor

Retirement Home
12.2023 - Current
  • Set performance goals for the team based on historical data analysis, motivating employees to work together towards achieving these targets.
  • Acted as a liaison between front-of-house staff and kitchen personnel, ensuring that orders were completed accurately and in a timely manner.
  • Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
  • Increased overall guest satisfaction, implementing a system for tracking and responding to feedback in a timely manner.
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Improved team morale and productivity by providing ongoing support, recognition, and opportunities for professional growth.
  • Adhered to all health and safety regulations by training staff on proper food handling practices and monitoring compliance consistently.
  • Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.

Supervisor

Tim Hortons
05.2023 - 07.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.

Education

2 Year Diploma - Business

Niagara Collge
Niagara-on-the-Lake, ON
12-2024

1 Year Diploma - Computer Accounting

The Global Institute Of Information Technology
India
06-2022

Skills

  • Food safety
  • Sanitation standards
  • Operations management
  • Team management
  • Guest relations
  • Food presentation
  • Employee scheduling
  • Sales promotions
  • Strong leadership
  • Teamwork
  • Customer service
  • Kitchen equipment operation and maintenance
  • Time management
  • Food and beverage service
  • Excellent communication
  • Multitasking Abilities
  • Organizational skills
  • Cash handling
  • Team leadership
  • Adaptability and flexibility
  • Safety training
  • Self motivation
  • Decision-making

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Arabic
Limited Working

Certification

  • First Aid/CPR/AED Certification - Canadian Red Cross, Valid until 2027-07-10
  • Smart Serve Certification. Valid until 2029-07-23

Interests

  • Team Sports
  • Dancing
  • Playing Sports
  • Music
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Dining Room Supervisor

Retirement Home
12.2023 - Current

Supervisor

Tim Hortons
05.2023 - 07.2024

2 Year Diploma - Business

Niagara Collge

1 Year Diploma - Computer Accounting

The Global Institute Of Information Technology

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Simranpreet Kaur