Vickii Stamp
Mount Pearl ,NL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Swiss Chalet. Skilled in Operations Management and Problem-Solving, adept at leveraging customer feedback to drive continuous improvement and revenue growth. Achieved significant increases in guest satisfaction through innovative service strategies and effective team training.
Overview
21
21
years of professional experience
Work History
Dining Room Supervisor
Swiss Chalet
09.2023 - Current
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Owner/designer
Tangled up in Wreaths
10.2015 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Researched target market to discover customer needs and analyze competitor trends.
Sales Associate/Interior Decorator
Dulux
09.2003 - 10.2013
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
Education
Diploma - Interior Decorator
Lawrence Collage
St. John's, NL06.2003
Diploma -
Dunne Memorial Academy
St. Mary's, NL06.1997
Skills
- Team Management
- Operations Management
- Table Setting
- Sales Promotion
- Sanitation Standards
- Food Safety
- Customer Service
- Worker Training
- Greeting and Seating Guests
- Self Motivation
- Problem-solving abilities
- Analytical Thinking
- Food and Beverage Service
- Professional Demeanor
- Continuous Improvement
- Food safety understanding
- Multitasking
- Professionalism
- Time Management
- Cash Handling
- Problem-Solving
Languages
English
Full Professional
Timeline
Dining Room Supervisor
Swiss Chalet
09.2023 - Current
Owner/designer
Tangled up in Wreaths
10.2015 - Current
Sales Associate/Interior Decorator
Dulux
09.2003 - 10.2013
Diploma - Interior Decorator
Lawrence Collage
Diploma -
Dunne Memorial Academy
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