Simranpreet Kaur
Customer Support Specialist
Brampton,ON
Summary
Proven track record in enhancing customer satisfaction and retention by over 30% at Big Bazaar through expert complaint handling and efficient tracking systems. Skilled in Microsoft Office and renowned for exceptional time management and written communication abilities. Prioritizes professional office environment and seamless support experiences.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Administrative Clerk
Calculus Institute Of Education
01.2024 - Current
- Created and updated records and files to maintain document compliance.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Arranged meetings and appointments and updated records to assist management.
Customer Support Coordinator
Big Bazaar
09.2018 - 12.2022
- Troubleshot and resolved customer complaints and issues.
- Implemented tracking system to monitor customer inquiries, enabling faster issue resolution and improved service levels.
- Achieved high levels of customer retention by consistently delivering outstanding support experiences.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Education
MBA - Finance
Khalsa Collage
Jalandhar, Punjab 08.2016 - 07.2018
Bcom. - Commerce
GKSM Collage
Tanda, Punjab 05.2013 - 07.2016
Skills
Customer service excellence
Complaint Handling
Tracking and Documentation
Time Management
Written Communication
Microsoft Windows and Office
Live chat support
Ticket management
Timeline
Administrative Clerk
Calculus Institute Of Education
01.2024 - Current
Customer Support Coordinator
Big Bazaar
09.2018 - 12.2022
MBA - Finance
Khalsa Collage
08.2016 - 07.2018
Bcom. - Commerce
GKSM Collage
05.2013 - 07.2016
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